Security Operations Center (SOC) Manager

{"description": "Security Operations Center (SOC) Manager

Position Details

Department: Technology Operations

Location: Fort Collins, Colorado

Employment Type: Full-Time

Compensation: $50,000 - $60,000 annually (based on experience)

Schedule: Monday - Friday, 9:00 AM - 5:00 PM

About Citadel Security USA

Citadel Security USA is a leading provider of integrated security solutions, delivering advanced video monitoring, physical security services, mobile patrol, and intelligent technology systems across multiple states. Our 24/7 Security Operations Center (SOC) serves as the backbone of operations, supporting clients nationwide.

Position Overview

The SOC Manager is responsible for overseeing daily SOC operations, ensuring high performance, accountability, and service quality. This role leads SOC personnel, manages incidents, and serves as a central communication hub.

Key Responsibilities

Operations & Leadership

Oversee daily SOC operations and performance

Manage scheduling, staffing coverage, and accountability

Fill coverage gaps including PTO and call-offs

Train, mentor, and develop SOC operators

Promote a culture of professionalism and service

Monitoring & Response

Oversee real-time monitoring of client systems

Ensure proper escalation and response protocols

Coordinate with patrol and management during incidents

Maintain situational awareness across sites

Client & Communication

Act as escalation point for client and internal communication

Ensure accurate and timely reporting

Address client concerns professionally

Technology & Systems

Audit and maintain SOC technology platforms

Support AI monitoring system optimization

Ensure effective system usage

Reporting & Compliance

Review reports, logs, and documentation

Ensure shift handoff continuity

Maintain SOP and policy compliance

Qualifications

1+ year SOC or equivalent experience

2+ years in security, operations, or customer service

Strong leadership and communication skills

Ability to work in high-pressure environments

High School Diploma or GED required

Core Requirements

Ability to work independently and in a team

Strong attention to detail and SOP adherence

Reliable and punctual

Professional demeanor

Ability to multitask and prioritize

Strong emotional intelligence

Equal Opportunity Employer

Citadel Security USA is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.", "salary_raw": "USD 50,000.00 - 60,000.00 per year"}