Service Desk Analyst

Service Desk Technician

Location: Onsite

Overview

We are seeking a Service Desk Technician to join a growing IT support team. This role is ideal for candidates looking to gain hands-on experience in a large enterprise environment while supporting end users across multiple business functions. The team is focused on delivering exceptional customer service and resolving technical issues through phone, email, and chat support channels.

Key Responsibilities

• Provide first-level technical support for end-user issues via phone, email, and chat.
• Troubleshoot hardware, software, access, and account-related issues.
• Document, track, and manage incidents and service requests through a ticket management platform.
• Support users experiencing productivity software, operating system, and access-related issues.
• Assist with ongoing technology initiatives and user migrations.
• Escalate complex issues to appropriate support teams when necessary.
• Deliver high-quality customer service while maintaining timely ticket resolution.

Required Qualifications

• Experience in a Help Desk, Service Desk, Technical Support, or Customer Support role.
• Strong troubleshooting and problem-solving skills.
• Experience supporting Windows-based environments.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Familiarity with enterprise user account management and access provisioning.

Preferred Qualifications

• Experience supporting cloud-based productivity and collaboration platforms.
• Experience with user account administration and directory services.
• Enterprise-level technical support experience.

Technical Skills

• Help Desk / Service Desk Support
• Technical Troubleshooting
• Desktop and End-User Support
• Customer Service
• Phone Support
• Windows Operating Systems
• Access and Account Management
• Ticket Management Systems

Ideal Candidate

This opportunity is well-suited for entry-level IT professionals seeking to build enterprise support experience, as well as more experienced Service Desk professionals looking to join a collaborative team with opportunities for growth and career advancement.
Experience Level: Intermediate (Entry-level candidates with strong technical aptitude will also be considered.)
Job Type & Location
This is a Contract position based out of Oshkosh, WI.
Pay and Benefits
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Oshkosh,WI.
Application Deadline
This position is anticipated to close on Aug 25, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.