Cyara IVR & AI Tester/ IVR & AI Tester/ Cyara Automation Tester/ IVR Test Engineer
Orpine.com
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Job Details
Skills
- Artificial Intelligence
- Cyara
- IVR
- Contact Center
- Manual Testing
Summary
Job Description:
- We are seeking a Cyara IVR & AI Tester to support testing and validation of IVR systems and AI-driven conversational platforms.
- The ideal candidate will have hands-on experience with Cyara automation tools, IVR call flow testing, and AI voice or chatbot validation to ensure high-quality customer interaction experiences across voice channels.
Key Responsibilities:
- Design, develop, and execute automated and manual test cases using Cyara for IVR and contact center applications
- Validate IVR call flows, speech recognition accuracy, routing logic, and customer journeys
- Test AI-powered voice bots and conversational AI systems for accuracy, intent recognition, and response quality
- Perform functional, regression, and end-to-end testing of IVR and AI platforms
- Identify defects, analyze root causes, and work with development teams for resolution
- Validate integrations between IVR systems, CRM platforms, and backend services
- Monitor call quality, latency, and system performance during testing cycles
- Support UAT activities and provide detailed test reports and documentation
- Ensure compliance with business requirements and customer experience standards
Required Skills & Experience
- Hands-on experience with Cyara testing platform
- Strong experience testing IVR systems (Genesys, Avaya, Cisco, NICE, or similar)
- Experience testing Conversational AI / Voice Bots / Chatbots
- Knowledge of call flows, speech recognition, and NLP validation
- Experience with test automation frameworks and defect tracking tools
- Strong analytical and troubleshooting skills
- Ability to work closely with QA, development, and business teams
Preferred Qualifications:
- Experience with AI testing methodologies and conversational analytics
- Knowledge of contact center platforms and telephony protocols
- Exposure to cloud contact center solutions (CCaaS)
- Basic scripting knowledge (Python or JavaScript) is a plus
- Excellent communication and documentation skills
- Dice Id: 10166369
- Position Id: 8922292
- Posted 3 hours ago
Company Info
About Orpine.com
Orpine, Inc. a Minority Business Enterprise (MBE) based in Alpharetta, Georgia, provides Consulting Services, Engineering Solutions and IT Solutions.Orpine, Inc excels in Blending Tomorrow's technology with today's business challenges . We strive and drive for growth as a Technology Company delivering business advantages comes from our presence at the top of technology evaluation. In a world where excellence in execution is the key to success, Orpine has an unmatched record of completing the projects on pre set schedules and budgets. Our well-defined process and strong emphasis on building up an evolving knowledge base enables the company to capture effectively the best practices of every project implemented.
Technology Expertise:
Our areas of expertise include Software Development, Automatic Meter Reading (AMR), VoIP and Wireless Broadband technology.
Technology Planning Expertise:
To help you determine the true impact of a project on an agency or city, we work with you to design and plan technology infrastructure projects including business modeling and application planning.
PC Process Knowledge:
We have a deep knowledge of how projects can be paid for from savings, revenue growth and cost avoidance. We have many years of experience in the performance contracting arena.Benefits to working with Orpine includeCost-Saving Solutions: Our experience in working with multiple technologies can help reduce agency operating costs.Revenue Enhancements: Many of our technology ideas can increase revenue for your municipality or agency.
New Applications:
There are a lot of new ideas for using these technologies that improve service to citizens or replace out-dated processes and make you more productive.
Save you time:
Our expertise at modeling technology project impact can help you make wise decisions faster.
Lighten Your Load:
We take the load off of your staff in a number of areas including project modeling, design, installation and project management.
Turnkey Project Help:
We are here to help you from start to finish. We can help you justify the project, find the technology solution and then implement the solution.
Right People for the Right Company:
Our experienced team helps our clients/employees in placing the right people in right positions with right organizations.
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