W2//SRE Platform Engineer

Position Title: SRE Platform Engineer
Location: Charlotte, NC – Day 1 Onsite, No Remote

Duration: Long term

1. Platform & Reliability Engineering

• Embed SRE and production engineering principles into Payments Modernization from design through early life support.
• Define and validate non-functional requirements (NFRs) covering resilience, scalability, security, and operability.
• Drive replay, retry, and exception-handling validation for event-driven payment flows.
• Lead capacity and performance testing, including volume growth and peak event scenarios (e.g. FedNow, CHIPS, SWIFT).

2. Service Transition & Operational Readiness

• Own Permit-to-Operate readiness across environments (NFR Testing).
• Define cutover, shadow support, and early life support models.
• Ensure runbooks, support procedures, on-call readiness, and escalation paths are production-grade before go-live.
• Partner with Change Assurance to apply risk-based release controls, canary/blue-green strategies, and rollback automation.

3. Observability & Stability

• Implement end-to-end observability across Kafka, MongoDB, API layers, and downstream payment components.
• Define and monitor SLOs, error budgets, and golden signals.
• Reduce alert noise through signal design, correlation, and automation.
• Analyze early defects and exception patterns (ACK/NACKs, business errors) to drive stabilization.

4. Chaos Engineering & Continuous Improvement

• Design and execute controlled failure testing (chaos engineering) to validate recovery patterns and blast radius.
• Lead blameless RCAs, ensuring corrective actions are owned and recurrence is prevented.
• Drive continuous service improvement (CSI) initiatives, including automation, resilience uplift, and technical debt reduction.

Required Qualifications

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 2+ years of application support experience.
• 2+ years of experience in Application Frameworks such as Spring Boot, Spring WebFlux.