Desktop Support

Crown Point, IN, US • Posted 5 days ago • Updated 5 days ago

Full Time

No Travel Required

On-site

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Desktop
IT Support

Summary

Key Responsibilities:

Troubleshooting: Diagnose and resolve hardware (PCs, printers, peripherals) and software (OS, apps) problems via phone, email, chat, or in-person.
Installation & Configuration: Set up new computers, install software, configure settings, and connect peripherals.
User Support: Guide users through technical issues, provide step-by-step instructions, and offer basic training.
Maintenance: Perform system updates, manage patches, and conduct preventative checks.
Documentation: Log tickets, update records, and create technical reports or manuals.
Escalation: Refer complex issues to higher-level IT teams when needed.
Inventory: Manage IT asset inventory and equipment orders.

Essential Skills:

Strong problem-solving and diagnostic skills.
Excellent communication and customer service.
Knowledge of operating systems (Windows, macOS, Linux) and common software.
Familiarity with networking basics and security principles.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91094440
Position Id: 8887289
Posted 5 days ago

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Desktop Support

Dice Job Match Score™

Job Details

Skills

Summary

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