Major Incident Management Power BI Engineer (VA ESOM)

Overview

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring an experienced Major Incident Management Power BI Engineer to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States.

We are seeking a Power BI Engineer with strong data analysis skills to design, develop, and maintain dashboards that provide clear, actionable insights for leadership and operational teams. This role combines technical expertise in Power BI with the ability to identify critical metrics, define what data should be tracked, and build scalable, reliable reporting processes. You will integrate data from ServiceNow, SQL databases, and other sources to create automated, user friendly dashboards that support data driven decision-making.

This is an opportunity to solve problems at the Department of Veterans Affairs by employing a user centric design methodology to develop and automate dashboards that will be utilized by VA senior leadership to leverage real-time data to make informed decisions.

Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

Compensation Range: The salary for this position is between $147-166K/annually. Factors affecting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Responsibilities

• Develop visually compelling and accessible Power BI dashboards and reports, including data modeling, and Power Query transformations.
• Integrate and automate data pipelines from ServiceNow, SQL, and other structured/unstructured data sources to ensure accurate and timely reporting.
• Partner with stakeholders to identify which data is operationally important, define tracking requirements, and build the corresponding metrics and KPIs.
• Analyze complex datasets to uncover trends, gaps, and insights that support workforce management, hardware/software asset tracking, system health, incidents, and other operational domains.
• Establish and maintain data quality standards, documentation, and repeatable reporting processes.
  Communicate findings in clear, understandable formats using charts, graphs, visuals, and narrative explanations.
• Ensure dashboards and reports meet accessibility, security, compliance, and agency requirements.
• Collaborate with colleagues across business operations and technical teams to ensure alignment, consistency, and best practices in data analytics.
• Prepare and present data reports, briefing patterns, trends, and/or recommended actions to appropriate individuals using visualization.

Qualifications

• Bachelor's degree in computer science, Business, Management Information Systems, Engineering or related field AND 8+ years of experience.
• Extensive experience with Microsoft Power BI Desktop, including data modeling, DAX, custom visuals, and dashboard design.
• Experience with ServiceNow reporting/data extraction and transforming ServiceNow tables for operational use.
• Demonstrated ability to define KPIs, metrics, and tracking frameworks from ambiguous or evolving requirements.
• Proven analytical skills, including identifying data gaps, validating data quality, and translating functional needs into measurable metrics.
• Excellent communication skills and the ability to work both independently and collaboratively.

Preferred Qualifications:

• Experience as a data analyst leveraging Power BI
• General knowledge of ITSM and Enterprise Operations
• General knowledge of IT monitoring and alerting
• Experience with scripting (e.g. JavaScript, Python)
• Prior VA experience

Clearance Requirement:

• Willing and able to obtain and maintain Public Trust Clearance
• Must meet updated ID requirements:
  • If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

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Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let's solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

Industry Recognition

Growth | Inc 5000's Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner - Mid-Size Companies, Companies Owned by People of Color; Department of Labor's HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees - Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities - virtual and in-person - e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the job link and then click the blue "Apply" button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email and request assistance.

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email .