Senior Analyst, Customer Data

Job Description

TheSenior Analyst, Customer Data plays a critical role in ensuring the accuracy, integrity, and completeness of customer level data across core business systems. This role blends analytical capability with operational ownership, supporting customer matching, spend validation, supplier onboarding, and reporting needs that directly impact revenue recognition and customer satisfaction.

You will work closely with internal teams, suppliers, and system stakeholders to resolve unmatched customer records, maintain accurate customer alignments, and identify missed or underreported spend. This position is ideal for someone who enjoys problem solving, data investigation, and cross functional collaboration, and who wants to grow into a deeper analytics or data management career path.

Reports to: Director, Customers and Project Management

Job Responsibilities

1. Customer Data Management & Matching
Resolve unmatched customer records and maintain accurate customer mappings within CLP and related systems
Investigate spend discrepancies and ensure customer data is aligned to the correct accounts
Validate customer-supplier relationships and ensure data accuracy across multiple spend types
Support the deployment and monitoring of customer matching algorithms and enhancements

2. Zero & Low Spend Identification & Opportunity Analysis
Serve as the operational lead with strategic sourcing to identify zero/low spend relationships, ensuring the full remediation workflow
Proactively identify properties with zero or low reported spend despite active supplier relationships
Analyze customer-supplier matching gaps to uncover missed revenue and hidden spend opportunities
Validate and capture missing or unreported spend to ensure accurate billing and revenue recognition
Leverage knowledge of CLP processes, supplier behavior, and matching logic to ensure all opportunity spend is fully captured
Partner directly with suppliers to correct reporting issues, provide CLP training, and reinforce processes that prevent future spend gaps
Maintain a closed-loop process that strengthens long-term spend visibility, compliance, and supplier engagement

3. Spend Validation & Revenue Support
Research and resolve unposted or missing spend that directly impacts billing and revenue recognition
Ensure spend is captured, validated, and posted in a timely manner
Identify accounts with zero or declining spend and investigate root causes
Partner with suppliers to correct reporting issues and ensure spend is accurately submitted

4. Supplier Onboarding & CLP Adoption
Guide suppliers through onboarding and portal usage
Train and retrain suppliers on data submission, customer alignment, and reporting expectations
Reduce internal workload by empowering suppliers to self manage their customer data
Support initiatives that increase supplier adoption and improve data quality

5. Reporting, Analysis & Visualization
Assist in creating and updating business reports using Excel, Power BI, Cognos, or Qlik
Perform data analysis to identify trends, gaps, and spend opportunities
Build dashboards and visualizations to communicate insights to internal teams
Support the wider data management team with reporting and ad hoc analysis needs

6. Project & Operational Support
Participate in project meetings and document reporting or data requirements
Support special projects, research initiatives, and cross functional data issue resolution
Contribute to process improvements that enhance data accuracy and operational efficiency
Collaborate with finance, sourcing, technology, and supplier teams to resolve data issues

Work Environment
Office based role using standard computer and communication equipment
Primarily sedentary with occasional light lifting of files or materials

Qualifications
Bachelor's degree in Business, Information Systems, Data Analytics, or a related field
3-5 years of experience in data analysis, reporting, or business operations (internships included)
Strong Excel skills, SQL, Power BI, Tableau, or similar tools is a plus
High attention to detail and strong analytical thinking
Effective communication skills and comfort working with cross functional teams
Curiosity, willingness to learn, and a proactive approach to problem solving

Benefits

COMPENSATION: The salary range for this position is $56,000-$80,000. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation.

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook, Instagram and Twitter.