Thinkbyte Consulting, Inc.
Thinkbyte Consulting, Inc.

NMAC Technician

• Posted 1 day ago • Updated 7 hours ago
Contract W2
12 Months
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • NG911 Network Monitoring
  • Ticket Tracking
  • NMAC
  • ServiceNow
  • Salesforce
  • NOC Operations Tools
  • Monitoring Dashboards / Alerting Tools
  • Telecommunications Services Knowledge
  • Incident Management Platforms
  • Multi-Application Navigation
  • IP Connectivity
  • Network Equipment
  • Monitoring Dashboards
  • Alerting Tools

Summary

Key Responsibilities & Skills
  • NG911 Network Monitoring
  • Public Safety Communications Support
  • PSAP Customer Service
  • Shift Operations (Night Shift) Management
  • Technical Documentation & Reporting
  • Operational Procedure Adherence (SOGs)
  • Incident Management
  • Escalation
  • Ticket Tracking
  • Vendor Coordination
  • Impact Assessment
  • Severity Classification
  • ServiceNow
  • NMAC
Technical Skills
  • Monitoring Dashboards / Alerting Tools
  • Telecommunications Services Knowledge
  • NOC Operations Tools
  • Incident Management Platforms
  • Multi-Application Navigation
  • ServiceNow
  • Salesforce
  • IP Connectivity
  • Network Equipment
  • Monitoring Dashboards
  • Alerting Tools
Education

High School Diploma in Information Technology, Telecommunications, Computer Science, Network Engineering. Preferred: Associate's Degree in Network Administration, Bachelor's Degree in Information Technology, CompTIA Network+ Certification, ITIL Foundation Certification.

Industry Experience
  • Public Safety / 911 Communications
  • NG911 Systems
  • Telecommunications
  • Network Operations Center (NOC)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90838929
  • Position Id: e9e7e47a-5435-4928-a941-ced97e110369
  • Posted 1 day ago
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