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Urgent opening for the Position of Senior Business Analyst in Charlotte, NC (Hybrid)

Charlotte, NC, US • Posted 4 hours ago • Updated 4 hours ago

Contract Corp To Corp

Contract W2

2 Years

No Travel Required

On-site

Depends on Experience

Fitment

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Job Details

Skills

Business Analyst

Summary

Our client is looking Senior Business Analyst in Charlotte, NC (Hybrid) below is the detailed requirements.

Position: Senior Business Analyst
Location: Charlotte, NC (Hybrid)
Duration: Long Term

Job Description:

Bachelor's degree or Master’s Degree in Computer science, or a related field, with minimum 6–10 years of experience Business Analyst or Technical BA within Telecom, Contact Center, or Customer Experience domains.
Gather and document business requirements across customer service, retention, billing, provisioning, and telecom operations.
Translate requirements into functional specifications, user stories, process flows, and acceptance criteria.
Analyze and document IVR call flows, routing logic, and conversational AI journeys using Dialog flow CX.
Define integration requirements across CRM, billing, OSS/BSS, Genesys Cloud CX, and other enterprise systems.
Perform data analysis to identify process improvements, automation opportunities, and customer experience enhancements.
Support UAT activities, test case creation, defect management, and requirements traceability.
Collaborate with business stakeholders, conversational designers, and engineering teams to ensure successful solution delivery.
mapping, SQL, data analysis, and system integrations. Excellent stakeholder communication, documentation, and problem-solving skills.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10120137
Position Id: 71682-10367-1790176491
Posted 4 hours ago

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