Pega Professional Consultant - Sunrise, FL (Local Candidates Preferred) (Hybrid)

Hello,

Good afternoon,

We Floga Technologies are a growing IT services organization delivering scalable technology solutions and are expanding our team with qualified talent.

We have Immediate opening for a Pega Professional Consultant with strong hands-on experience to support a long-term engagement with our client. Must be able to work collaboratively with cross-functional teams to deliver high-quality solutions.

Pega Professional Consultant

Location: Sunrise, FL (Local Candidates Preferred)

Hybrid

Visa: USCs preferred.

Role Summary:
We are looking for a highly experienced Pega professional (CSSA/LSA certified) with 10+ years of experience and strong hands-on expertise in Pega PRPC and Smart Dispute framework. The role involves designing, developing, and implementing dispute management solutions, especially in banking/cards/payment domains.

Key Responsibilities:
Design and develop scalable solutions using Pega PRPC platform
Implement and customize Pega Smart Dispute framework
Build dispute workflows including chargebacks, fraud disputes, and claims lifecycle management
Work with business stakeholders to gather and translate requirements into Pega case designs
Develop case types, data models, integrations (REST/SOAP APIs), and UI components
Ensure adherence to Pega guardrails, performance optimization, and reusable components
Participate in code reviews, design reviews, and production support
Mentor junior developers (especially for LSA role)

Required Skills and Experience:
10+ years of overall IT experience
5 8+ years of hands-on experience in Pega PRPC
CSSA certification required; LSA preferred
Strong experience in case management, data pages, flows, decisioning, and integrations
Hands-on experience in Pega Smart Dispute framework is mandatory
Experience with dispute lifecycle, chargebacks, and card/payment dispute workflows

Domain Expertise:
Banking or Financial Services domain preferred
Experience with credit cards, payments, fraud, and dispute systems
Candidates without Smart Dispute experience are not a fit

Good to Have:
Experience with Pega Customer Service or Customer Decision Hub
Role Expectations:
CSSA strong individual contributor, able to design modules independently
LSA own architecture, lead teams and client discussions, define best practices

Additional Expectations:
Strong communication skills and ability to work in a client-facing role
Ability to work in global delivery model (US)
Flexibility for production support when required