Help Desk Analyst

Trenton, NJ, US • Posted 9 hours ago • Updated 1 hour ago
Contract Corp To Corp
Contract W2
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Active directory
  • Information Systems
  • Microsoft Office
  • Problem Solving
  • Help Desk
  • Microsoft Word
  • Time Management
  • Microsoft Excel
  • Communication Skills
  • Professional Communication
  • Mainframes
  • Information Technology Operations
  • Microsoft Visio
  • Windows Servers
  • Business Software
  • Microsoft Software

Summary

Job Title : Help Desk Analyst
Location: Trenton, NJ.
Job Type: Contract


SUMMARY:
The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.

Qualifications and Skills Desired:
Microsoft Windows 10
Knowledge of Microsoft Windows Server, Active Directory, and Office 365 training on AOC mainframe systems will be provided.
Experience using Microsoft Excel, Word and Visio
Must have good clear communication skills

Responsibilities:
Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
Maintain a working knowledge of Help Desk and IT Operations procedures.
Log all incoming problems and requests and actions taken to resolve them.
Provide first response help desk support to all customers and users.
Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
Provide support for AOC business applications.
Provide follow-up status to end-users in accordance with specified support policies and procedures.
Ensure closed problems are adequately documented.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10368224
  • Position Id: 2026-1195
  • Posted 9 hours ago
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