About the Role: Grade Level (for internal use): 09
Site Reliability Engineer - Datadog Specialist The Team: The IT Operations team at
S&P Dow Jones Indices owns and operates the Production systems that power S&P DJI's global index platforms. Our focus is reliability, visibility, and operational excellence, ensuring critical market-facing services remain available, observable, and resilient.
Responsibilities and Impact: This role sits at the intersection of Site Reliability Engineering and Observability, focused on the hands-on implementation and operation of enterprise telemetry platforms. The position supports application, infrastructure, and production support teams by ensuring systems are well-instrumented, observable, and diagnosable in Production environments.
We are seeking a hands-on Observability Engineer with strong experience using Datadog and modern telemetry tools. This is not a general DevOps or platform engineering role; it is a tool-focused position responsible for implementing, operating, and continuously improving observability across applications, databases, and infrastructure within an established SRE framework.
Own and evolve end-to-end observability using Datadog:
- APM, Distributed Tracing, DBM
- Log ingestion, parsing, pipelines, and correlation
- Synthetic monitoring, RUM (where applicable)
- AI-driven alerting, Watchdog, and anomaly detection
Design and enforce monitoring standards:
- Alert quality, signal-to-noise reduction
- Golden signals, SLO/SLA-aligned monitoring
- Consistent tagging, naming, and telemetry hygiene
Serve as the primary Datadog platform specialist:
- Dashboards, monitors, service catalog, integrations
- Cost visibility and optimization of logs/APM/DBM usage
- Enablement and onboarding of application teams
Support production incident response:
- Use Datadog, Splunk, and logs to triage incidents
- Lead or support root-cause analysis and post-incident reviews
- Improve observability gaps identified during incidents
- Integrate telemetry with other ITSM tools such as ServiceNow & PagerDuty to support incident and change workflows.
Partner with engineering teams to:
- Improve instrumentation (APM, custom metrics, logs)
- Adopt OpenTelemetry where appropriate
- Validate observability during releases and changes
- Participate in DR testing, operational readiness reviews, and continuous improvement of SRE/IT Ops practices.
Compensation/Benefits Information: (This section is only applicable to US candidates)
S&P Global states that the anticipated base salary range for this position is $90,000 to $122,000. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications.
In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan.
This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here .
What We're Looking For: Basic Required Qualifications: - 4+ years of experience in Observability, SRE, or Production Operations roles
- Strong, hands-on Datadog experience: APM, logs, DBM, dashboards, monitors, integrations
- Experience working with telemetry concepts: Metrics, logs, traces, log correlation, distributed tracing
- Working knowledge of AWS environments (EC2, ECS, RDS, S3, DynamoDB etc)
- Ability to read and reason about application code (Java and/or Python) to support instrumentation, troubleshooting, and telemetry design (this is not a feature-development role).
- Experience integrating monitoring tools with PagerDuty and ServiceNow
- Strong troubleshooting, documentation, and communication skills
Additional Preferred Qualifications: - Datadog certifications (APM, Logs, Fundamentals)
- Exposure to Splunk, ELK, Dynatrace, or similar tools
- Experience with OpenTelemetry (instrumentation or collectors)
- Familiarity with CI/CD pipelines and containerized workloads
- Experience supporting mission-critical, high-availability systems
- Financial services, index, or data-platform experience
Location: This role can be hybrid 2-3 days a week at most of our U.S. based offices and is a requirement of the position.
About S&P Global Dow Jones Indic e s At S&P Dow Jones Indices, we provide iconic and innovative index solutions backed by unparalleled expertise across the asset-class spectrum. By bringing transparency to the global capital markets, we empower investors everywhere to make decisions with conviction. We're the largest global resource for index-based concepts, data and research, and home to iconic financial market indicators, such as the S&P 500 and the Dow Jones Industrial Average . More assets are invested in products based upon our indices than any other index provider in the world. With over USD 7.4 trillion in passively managed assets linked to our indices and over USD 11.3 trillion benchmarked to our indices, our solutions are widely considered indispensable in tracking market performance, evaluating portfolios and developing investment strategies.
S&P Dow Jones Indices is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit .
What's In It For You? Our Mission: Advancing Essential Intelligence.
Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit:
Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .
Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - _%20English_formattedESQA508c.pdf
20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group)
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