Business Analyst (BA) – Operations

Job Description

BA – Operations role focuses on requirements gathering, process analysis, and documentation for aviation operational modules such as Flight Operations, Crew Scheduling, and Safety. This position acts as a bridge between business stakeholders and technology teams, ensuring that solutions meet operational needs and regulatory compliance.

Key Responsibilities

Requirements Gathering & Analysis

• Conduct workshops and interviews to capture operational requirements for aviation workflows.
• Perform gap analysis and identify process optimization opportunities.

Documentation & Standards

• Prepare BRDs, FSDs, user stories, and acceptance criteria aligned with Agile practices.
• Maintain traceability matrices and ensure compliance with aviation standards (FAA/EASA).

Stakeholder Management

• Collaborate with product owners, architects, and delivery teams for scope clarity.
• Manage change requests and perform impact analysis.

Quality Assurance

• Support UAT planning and execution; validate deliverables against requirements.

Collaboration:

• Work closely with developers and architects to ensure feasibility and clarity of requirements.

Process Modeling:

• Develop process maps, workflow diagrams, and interface data mappings for operational systems.

Skills Required

Core BA Skills

• Strong experience in requirements elicitation, gap analysis, and process modeling.
• Expertise in BRD/FSD creation, user stories, and acceptance criteria.
• Proficiency in tools like Jira, Confluence, MS Visio, and Azure ADO.

Domain Knowledge

• Deep understanding of aviation operations: Crew Scheduling, Flight Ops, Safety.
• Familiarity with regulatory compliance (FAA/EASA) and airline industry standards
• Familiarity with Crew Management Systems (CMS) and airline industry standards

Technical Awareness

• Basic knowledge of cloud-native platforms, API integrations, and microservices.
• Understanding of REST APIs, Swagger/OpenAPI, and enterprise data models.

Leadership & Behavioral

• Excellent communication and stakeholder engagement skills.
• Ability to work in Agile/SAFe environments and manage cross-functional teams.
• Strong analytical and problem-solving mindset.

Preferred Certifications

• CBAP or PMI-PBA for business analysis.
• SAFe® Agilist for scaled agile delivery.
• Airline domain certifications (IATA or equivalent)

Experience:

• 5–8+ years in business analysis roles.
• Exposure to aviation IT systems and operational workflows.
• Proven ability to manage requirements for large-scale aviation projects .