Junior Service Desk Analyst

RESPONSIBILITIES:
Kforce has a client in New York, NY that is seeking a Junior Service Desk Analyst to provide Level 1 technical support in a fast-paced healthcare environment. This entry-level role will assist end users through phone, live chat, email, service portal, and ticket queues while developing technical, troubleshooting, and customer service skills.

Responsibilities:
* Provide Level 1 support for incidents, service requests, tasks, and work orders
* Troubleshoot basic hardware, software, and application issues
* Document, prioritize, track, and resolve tickets in accordance with SLAs
* Triage and escalate issues when necessary
* Provide professional, customer-focused support to end users
* Assist with ServiceNow and remote support tools
* Follow established escalation and paging procedures
* Contribute to Service Desk process improvements and special projects
* Work independently and collaboratively in a fast-paced environment

REQUIREMENTS:
* Associate's or Bachelor's degree in IT or a related field preferred
* 1-3 years of Service Desk or technical support experience
* Basic hardware and software troubleshooting skills
* Familiarity with ServiceNow and remote desktop tools such as Bomgar
* Strong communication, documentation, problem-solving, and customer service skills
* Ability to work varying shifts and report onsite within 48 hours when required

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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