B2B Customer Service - Onsite

Title:                  B2B Customer Service - Onsite

Mandatory skills:

Customer Support,
Power Transmission, Distribution products, Distribution systems, Power Generation,
business-to-business customer support,
CRMs, web portals, SAP, SFDC, Salesforce.com,
Microsoft Suite, Word, PowerPoint, Excel,
Inside Sales programs, Inside Sales organization,
achieving equitable solutions, order entry, tracking, order management, business units

Description:

Inside Sales - Customer Support

The Inside Sales Support is a trained individual involved with the execution of Inside Sales programs. The candidate works directly with customers, account managers and the client product groups. The Inside Sales organization is responsible for the development and implementation of proactive programs responding to customer requirements, assisting in achieving equitable solutions as well as the co-ordination of investigations of complaints. The overall mission of the Inside Sales Organization is to provide a consistent base for support as measured by internal and external customer satisfaction.

The Inside Sales Representative role is responsible for coordinating daily work activities with outside Account Managers to manage customer needs in large utility and industrial customers with a focus on the power products/systems sector. Responsibilities include order entry and tracking, order management with local business units, timely response to customer inquiries and resolving customer complaints and needs. Challenges include, developing and maintaining solid customer relationships, ensuring follow-through on customer issues, ability to manage large number of customer orders and quotations.

Tasks:
Responsible for the execution of daily customer activities including order entry and tracking; order management with local business units, including timely response to customers inquiries with appropriate client solution; quantify and resolve customer complaints and needs with little supervision.
Utilize client‘s tools and processes including product configuration tools, order entry and business systems.
Responsible for order tracking and communication of on-time customer delivery.
Coordinate input from other client product groups to develop bids responsive to customer requirements. Simultaneously process information on multiple and varied projects and respond effectively to changes in priorities.
Write complete proposal documents and revise contract documents, as required. Compile data for reporting contract scope, terms, cost and profitability.
Execute change orders and expedite collection of overdue invoices.

Basic Qualifications
Bachelor’s Degree in engineering, business or related field or Associate’s degree in business or related field and three (3) years of customer support experience
General knowledge of Power Transmission & Distribution products/systems, and Power Generation preferred;
Previous experience with business-to-business customer support preferred;
Must have knowledge and skill in utilization of CRMs and web portals. Knowledge of programs such as SAP and SFDC (Salesforce.com) are preferred.
Proficient in Microsoft Suite (Word, PowerPoint, Excel)

Notes:
Remote: Candidate will need to work On-Site during training. After training, there is a chance to work remotely 1 or 2 days a week at Manager''s discretion.

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

Contact Details :

Account co-ordinator: Sekhar Radhakrishnan, Phone No : , Email:

VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008
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