Field Support Technician (Local to MN only)

Job Title: Field Support Technician
Job Type: Contract through the end of 2026
Job Location: On-Site in Bloomington, MN
JOB SUMMARY
The Field Support Technician provides on-site technical support and maintenance for end-users' computing devices, including desktops, laptops, mobile devices, and peripherals. This in-person role requires regular travel to different sites for on-site support, including lifting equipment. The ideal candidate is proactive, adaptable, and committed to exceptional customer service. This role involves diagnosing and resolving hardware and software issues, ensuring optimal performance and user satisfaction. The Field Support Technician will also be responsible for deploying new devices, performing hardware upgrades, and maintaining accurate inventory records. Additionally, the role requires collaborating with cross-functional teams to support various IT initiatives.
JOB DUTIES
Timely resolution of hardware and software issues to minimize downtime.
Deployment and configuration of new computing devices, mobile devices, peripherals, and printers.
Accurate documentation of incidents, solutions, and inventory updates in our CMDB tool (ServiceNow).
User training and support to enhance productivity and end-user satisfaction.
Troubleshooting issues relating to Windows and iOS operating systems.
Configuring and deploying desktop and laptop hardware using SCCM imaging or Intune Autopilot.
Assisting with Microsoft 365 and related productivity tools, including installation and triage.
Aligning work efforts to meet or exceed IT Team KPIs, metrics, and SLA s.
MINIMUM REQUIREMENTS
2-4 years of experience in IT support, hardware deployment, or a related role.
Excellent communication and interpersonal skills, with proven ability to independently resolve technology issues
directly with end users at all levels of the organization.
Knowledge of SCCM, Windows 10/11, iOS, and Microsoft 365 (Outlook, Teams, Excel, Word,
PowerPoint).
Experience with ServiceNow or other ITSM tools for asset tracking and updates.
Able to work independently and manage your time across multiple sites.
Valid driver s license and reliable transportation to travel between facilities.
Ability to lift 25-50 lbs. on occasion.
Sitting and standing for long periods of time.
DESIRABLE REQUIREMENTS
Experience with Intune, Jamf, SCCM and/or Intune Autopilot.
Understanding of Active Directory and Group Policy management.
Familiarity with networking fundamentals, including TCP/IP, DNS, and VPN configurations.
Certifications such as CompTIA A+, Microsoft Fundamentals, CompTIA Fundamentals.
Experience supporting Executives or C-Level employees
Conference room and AV support experience
Ability to manage and prioritize multiple tasks efficiently.

The projected hourly range for this position is $36 to $40.

On-Demand Group (ODG) provides employee benefits which includes healthcare, dental, and vision insurance. ODG is an equal opportunity employer that does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law.