Senior ServiceNow Architect ITSM/ITOM & AI
Contract W2
Contract Corp To Corp
Contract Independent
On-site
Depends on Experience
CIS Technologies Inc.
Fitment
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Job Details
Skills
- Agile
- Artificial Intelligence
- SOAP
- OAuth
- SSO
- Mapping
- ServiceNow
- UI
- Scrum
- JavaScript
- Generative Artificial Intelligence (AI)
- ServiceNow Scripting
- Rest/Soap
- ATF
- ITSM
- ITOM
- Discovery
- CMDB
Summary
Hello,
Hiring! C2C/W2/Full-Time ||
JD:-
Job Title: Senior ServiceNow Architect ITSM/ITOM & AI
Location: Grand Rapids, MI 100% Onsite
Level: Senior / Lead / SME
What This Role Needs:
A senior ServiceNow architect who can own enterprise-wide platform architecture, modernize ITSM/ITOM, govern CMDB, handle complex integrations and custom development, and bring hands-on ServiceNow AI/automation expertise.
Must-Have Skills:
- Enterprise-wide ServiceNow / Now Platform architecture
- Strong ITSM + ITOM: Discovery, Service Mapping, Event Management
- ServiceNow AI: Now Assist, GenAI, Predictive Intelligence, NLU Virtual Agent, Agent Assist, AIOps
- CMDB, Service Catalog, Integration Hub, Flow Designer, Service Portal
- JavaScript + ServiceNow scripting: GlideRecord, Script Includes, Business Rules, Client Scripts, UI Policies/Actions
- Integrations + security: REST/SOAP, Mid Server, OAuth, SSO, ACLs, Domain Separation
- Scalable platform architecture, CMDB governance, end-to-end platform deployments
Preferred:
- Performance Analytics
- Automated Test Framework (ATF)
- Agile/Scrum leadership
Ideal Candidate Profile:
- Someone who combines:
- Enterprise ServiceNow architecture
- ITSM/ITOM modernization
- Deep ServiceNow development/integration
- Hands-on ServiceNow AI/automation
- Prioritize this mix over candidates strong in only one area.
Key Responsibilities:
- Architect scalable enterprise-wide ServiceNow target-state solutions
- Lead ITSM and ITOM modernization
- Deploy ServiceNow AI solutions: Now Assist, GenAI, Predictive Intelligence, NLU Virtual Agents, Agent Assist, AIOps
- Architect across Service Catalog, Integration Hub, CMDB, Flow Designer, Service Portal
- Develop complex custom apps using JavaScript and GlideRecord
- Establish CMDB governance and scalable platform architecture
- Design integrations using Integration Hub, REST/SOAP, Mid Server
- Apply ServiceNow security: OAuth, SSO, ACLs, Domain Separation
- Orchestrate end-to-end platform deployments
- Use Performance Analytics and ATF
Provide Agile/Scrum leadership
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91114999
- Position Id: 9087303
- Posted 2 hours ago
Company Info
About CIS Technologies Inc.
CIS Technologies Inc. is currently accepting resumes for a variety of positions. Please review the database of positions that we are seeking to fill and contact us for additional information about any specific opportunity.
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