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Role: IT - DPH - Network Administrator - Advanced (Local to GA, NC, SC Consultants)
Job id : 10891
Duration: 12 Months
Client: State of South Carolina
Location : Cayce , SC (Onsite Job)
Department : DPH
DAILY DUTIES / RESPONSIBILITIES:
The network administrators for these openings under the general guidance of the assigned
Network Operations Center Manager will coordinate daily/weekly assignments for the
deployment, operational support, diagnostics, and troubleshooting of the Agency s critical
enterprise architecture. The network administrators will work with Network, Security, and
other IT professional groups and non-IT staff to assist with problem resolution, mitigation of
issues, and to provide technical solutions. The network administrator will ensure
assignments are completed accurately and on-time, and regularly provide progress, tasks, and
deliverables status updates to the assigned project manager.
Specific duties and responsibilities will include but are not limited to the following:
Support enterprise network and identity initiatives including SD-WAN deployment,
PKI lifecycle management, and secure authentication services
Monitor, identify, and remediate issues with Agency enterprise network and identity
services
Support network connectivity and authentication services on Windows-based
systems
Support connectivity and secure access on mobile devices (i.e., Apple devices)
Manage the network and identity infrastructure lifecycle at all stages
Create and maintain network documentation (e.g., diagrams, coverage, and design
documentation)
Assist with deployment, configuration, and support of SD-WAN, PKI, and secure
authentication solutions
Perform enterprise network deployments, installations, and upgrades
o Requires comfort working on a ladder; ability to lift 40 lbs.
Perform firmware/software/security/feature upgrades across network and identity
platforms
Monitor Agency trouble ticket system and complete assigned network,
authentication, and connectivity tickets
Will serve as the Agency s primary support resource for network and access-related
(authentication) technical issues, troubleshooting and resolving most
common/routine problems
Assists Agency staff/contractors in resolving network, authentication, and
connectivity-related problems
Coordinate and assist with testing and validation of network and identity solutions
Adhere to State and Agency security and IT policies and standards
Work closely with key stakeholder groups, including Network, Security, and Server
Hosting to ensure the appropriate level of engagement and focus is maintained
Assists various IT groups with other tasks as assigned such as with system/network
installations and upgrades (i.e. racking equipment)
Create, maintain, and review/improve upon network and identity documentation
Ability to plan, organize, review, and implement associated project milestones to
completion
Provides updates to Project Team
Perform other tasks and duties as assigned
Each selected candidate will be utilized for 40 hours per week for the duration of these and
other projects and daily work as assigned. Job duties will require frequent site visits to
remote office locations throughout the entire state of South Carolina, and the selected
incumbent must be flexible to the potential of travel days being occasionally extended
beyond normal business hours.
Applicants must demonstrate good oral and written communication skills and be able to
provide effective phone, desk-side, and support via email. Applicants must be able effectively
communicate technical and project details with IT and non-IT staff and at all levels.
Support of the project:
DPH will require that the selected applicant sign the Agency s confidentially
agreement and/or Business Associate (BA) agreement if applicable.
All web services must be secure.
Any changes to hours per day/week worked or scheduling must be approved by DPH.
Contractors must be available or onsite at DPH during each day/week at the Agency s
discretion, excluding state holidays, throughout the term of the contract with any athome/remote work (i.e., outside the Agency) requiring prior approval.
DPH may require that the selected applicant successfully complete online HIPAA and
other Agency training(s).
There will be a weekly review between each contractor and DPH to ensure the
expectations of this agreement are met.
Contractors must form productive working relationships with individuals from
diverse backgrounds and at all organizational levels.
DPH will not accept any offers that include an up-lift charge. Contractor rates shall
not exceed the lesser of the maximum rates established under the State contract,
Knowledge Services/DOT Staff, or this contract position.
Contractors are required to follow Agency IT Standards, policies, and procedures
including documentation.
All notes, documents, and work product resulting from this SOW shall become the
sole property of the South Carolina Department of Public Health and the State of
South Carolina. Contractors shall not publish, share, or otherwise disclose such
materials without the prior written approval of DPH.
Payment Schedule:
All timesheets shall be entered and approved in a timely manner per State contract terms.
The State will cover round-trip travel expenses associated with mileage to and from sites with
400 Otarre Pkwy, Cayce, SC 29033 being the departure location if a state vehicle is not
available. Extra costs will NOT be covered (i.e., benefits, insurance, food, room and board,
etc.) for contractors under this contract.
DPH Support:
DPH will provide:
All required network accounts, access rights and tools to complete tasks.
Any DPH required training such as Agency online HIPAA.
Staff to assist with any application or procedure questions.
State vehicle if available and scheduling of vehicles for job duties
Workstation (i.e., Laptop) and required software.
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
1. 3+ Years of Experience with
Enterprise Network Infrastructure
and LAN Administration
2. 3+ Years of Experience with
Installing, Configuring, and
Troubleshooting switches and
wireless access points
3. 3+ Years of Experience with SD-WAN,
PKI, and secure authentication
services
4. 3+ Years of Experience with
Troubleshooting network
connectivity on Windows and mobile
devices
5. 3+ Years of Experience with creating,
reading, and maintaining network
documentation and diagrams
PREFERRED SKILLS (RANK IN ORDER OF
IMPORTANCE):
1. Any network or related
certification by an industry
leader such as CompTIA, Cisco, or
Microsoft. (Please indicate
whether certificate is active or
inactive on resume)
2. Cisco Networking Academy or
similar bootcamp/training
ADDITIONAL SKILLS
1. Ability to perform onsite physical network work, including lifting 40 lbs and working
on ladders
2. Valid driver s license and ability to travel statewide to remote sites with a State OR
Personal Vehicle
3. Strong verbal and written communication skills with both technical and nontechnical
staff
4. Strong interpersonal and customer service skills
REQUIRED EDUCATION: Associates Degree in a
relevant field of work or high school diploma
with equivalent work experience.
REQUIRED CERTIFICATIONS: NONE*
*Preference may be given to certified
applicants based also on overall experience,
education, and work history.
INTERVIEW PROCESS (who will conduct i/v,
phone or in-person, how many rounds of
i/v s)?
One initial round of phone interviews will be
scheduled for the top 3 candidates after the
close of the posting date. If no candidate is
selected a second round of interviews will be
conducted. Possible candidates, even ones
that are not interviewed, will not be
disqualified until an offer is made and
accepted. The project team will conduct the
interviews.
SCHEDULE INTERVIEW: How soon can you
schedule an interview (date / times)?
Candidates are expected to be available for
one of the provided interview time slots.
Failure to respond or participate may result
in disqualification at the Agency s discretion
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