Technical Support Engineer - Automation - W2 Only

Job Title: Technical Support Engineer
Work Model: Onsite (Wednesday & Thursday required) 

Position Overview 
Technical Support Engineers are responsible for managing and resolving complex issues within the ServiceNow platform. This role serves as the first point of escalation within the technical support team and requires consistent communication with customers regarding the progress of their cases.The ideal candidate will quickly develop a strong understanding of the ServiceNow platform and demonstrate both technical expertise and excellent customer service skills. This is a customer-facing role that demands strong interpersonal abilities along with solid technical problem-solving capabilities.

Key Responsibilities

• Manage and resolve complex technical issues related to the ServiceNow platform

• Act as the first point of escalation within the technical support team

• Provide timely and regular updates to customers on case progress

• Troubleshoot and debug technical issues efficiently

• Collaborate with internal teams to ensure timely issue resolution

• Leverage automation, data insights, and intelligent tools to improve efficiency and customer outcomes

Required Skills & Qualifications 
Core Technical Skills

• Experience writing and debugging  JavaScript code or similar programming languages

• Working knowledge of  object-oriented programming (Java and JavaScript)

• Understanding of  SQL and database concepts

• Strong knowledge of  web technologies (Apache, Tomcat, HTML, XML, JSON)

• Understanding of  networking concepts including TCP/IP, HTTP, firewalls, load balancers, and ports

• Experience with  remote administration tools such as SSH, SNMP, WMI, and PowerShell

Additional Technical Exposure

• Familiarity with  VMware, AWS, Azure, and Event Management Systems

Key Competencies

• Excellent troubleshooting and problem-solving skills

• Strong communication and customer service abilities

• Ability to work in a fast-paced, customer-facing environment

• Demonstrates an  AI-driven mindset, leveraging automation and data insights to enhance efficiency and decision-making