Sr. Technical Business Analyst

Role Overview

The Sr. Technical Business Analyst is responsible for creating technical specifications designed to deliver an amazing Mobile product and customer experience.

As a subject matter expert in: Mobile functionality, systems architecture & systems integration; API design, webservices & technologies; Agile principles & scrum ceremonies; Jira & Confluence tools, you play an essential role and have responsibilities in the planning, requirements, design, development, testing, implementation, and post-production support of mobile product and services.

The Business Analyst will be responsible for formulating and defining systems and objectives through discovery and analysis of functional/business needs of applicable provisioning and sales order entry or support systems. Constructs and delivers feature requirements supporting the Plan of Record and supports implementation planning and other operational preparations throughout the product lifecycle. Devises or modifies processes to solve complex systems problems, integrates knowledge of business and functional priorities, and acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.

Core Responsibilities

• Collaborate with architects, technical development leads, solution design leads, UX design leads, product owners, and vendor partners to establish business and technical requirements and drive them through successful and on-time delivery of functionality/optimizations.
• Direct and consult with cross-functional teams (UX designers, developers, QA/testing teams, product and business stakeholders) to support, approve, and design foundational product feature requirements and customer journey communications.
• Define and document system specification artifacts that include:
• User stories & traceability to requirements
• API interactions documentation with user interface & System APIs
• Digital Workflows
• Use Cases
• Data Mapping Definitions
• Sequence Diagrams
• Call Flows
• Create and maintain detailed technical documentation, including System Requirement Specifications (SRS), and map out end-to-end customer journeys across digital channels.
• Collaborate with Solution Design team to write Swagger specifications for REST APIs in YAML, which is a contract between systems describing every detail of the API: endpoints and operations for each endpoint, operation parameters input and output for each operation, error codes & descriptions authentication methods, etc.
• Write API payloads in JSON, which is a sample of transmitted data used to illustrate the communication (expected request / response) between front end and back end systems.
• Analyze third party XML API specifications using SOAP UI tool.
• Create back end user stories in Jira (or appropriate tool in use) that include:
• API Payloads including request and response
• Error codes & messages
• Implementation details
• Acceptance Criteria
• Sequence diagrams
• End points
• Requirements check list
• Create front end user stories in Jira (or appropriate tool in use) that include:
• User Interface (UI) Design
• Product Requirements
• Business Rules
• API interactions with UI design
• API system integration descriptions
• Handling Error codes
• Acceptance Criteria
• End points
• Requirements check list
• Groom front end and back end user stories in Jira (or appropriate tool in use), resulting in detail so clear that engineers can develop with ease.
• Interact with end users to gather requirements, perform analysis of user needs, document requirements, and translate them into proper system requirement specifications.
• Identify and assess probable interactions of related systems and predict impact of changes in assigned systems.
• Create product documentation through discovery and research as it relates to Plan of Record features, customer journey emails, SMS communications, and overall customer experience.
• Collaborate on solution/user experience design, development, communications, and learning documentation throughout the lifecycle of work, ensuring user-friendly messaging and experience.
• As required, capture test data requirements to support unit and in-sprint quality assurance testing, and create test data Jira tickets.
• Provide end-to-end test plans, identifying functionality that is available for testing based on development sprint schedules.
• Support QA and business users in validating that systems meet requirements and that customer communications execute appropriately. Participate in unit, integration, and test procedures. Compare test results against requirements to ensure accurate code execution and troubleshoot issues as needed.
• Display expertise in Xfinity Mobile functionality, systems architecture, systems integration, and telecommunications service lifecycles. Apply this expertise as an active participant in Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, sprint retrospectives, and scrum of scrums.
• Establish milestones, monitor adherence to plans and schedules, identify delivery risks, and drive mitigation strategies and solutions.
• Strong understanding of Ecommerce platforms and ability to provide options to meet business requirements and constraints based on platform capabilities.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, with variable schedules as necessary.

Requirements

Education Level

• Bachelor s degree or Equivalent Field of Study
• Certifications (CBAP, PMP)

Years of Experience

• Generally requires 5 7 years of related experience

Core Skills

• Telecom domain knowledge preferred, including understanding of telecommunications service lifecycles
• Strong experience in technical documentation, including SRS and customer journey mapping
• Proven ability to collaborate across cross-functional teams (UX, Engineering, QA, Product)
• Experience supporting testing and validation processes, including comparing test results against requirements
• Strong analytical, organizational, and problem-solving skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and adapt to changing project scopes

Good to Have

• Experience working with all digital channels, including web, mobile, apps, and social media
• Marketing awareness or experience contributing to customer-facing communications (email/SMS) for improved user experience and messaging