Dynatrace Expert

Job description:          

Mandatory Skills:

1. Tagging every asset in Dynatrace with an owner

2. Automating more of our incident detection, routing, and response

3.  Reducing mean time to repair (MTTR) for major incidents

4.Strong candidates will have hands-on experience with Dynatrace tagging and ownership models, Dynatrace Workflows and automation, and integrating alerts with ITSM tools (we are moving to Fresh service).

 Key Responsibilities:

• Design and implement a comprehensive Dynatrace tagging strategy.
• Identify, classify, and tag all monitored assets with appropriate ownership and business context.
• Establish and maintain ownership models for applications, infrastructure, services, and cloud resources.
• Improve dependency mapping and service visibility across the enterprise environment.
• Automation & Incident Management
• Build and optimize Dynatrace Workflows for automated incident detection and response.
• Configure intelligent alerting, routing, and escalation mechanisms.
• Automate operational tasks to reduce manual intervention and improve response times.
• Implement best practices for problem detection and root-cause analysis.
• ITSM Integration
• Integrate Dynatrace alerts and incidents with Freshservice and other enterprise ITSM platforms.
• Develop automated ticket creation, assignment, enrichment, and resolution workflows.
• Ensure seamless synchronization between monitoring and service management processes.
• Support migration and optimization of observability processes aligned with Freshservice adoption.
• MTTR Improvement
• Analyze existing incident response processes and identify automation opportunities.
• Create dashboards and reporting mechanisms to track operational KPIs.
• Implement recommendations to improve incident resolution efficiency.
• Drive initiatives to reduce MTTR for critical and high-severity incidents.
• Required Qualifications
• 5+ years of experience in Application Performance Monitoring (APM) and Observability solutions.
• Minimum 3 years of hands-on experience with Dynatrace.
• Strong expertise in:
• Dynatrace tagging and management zones
• Ownership models and entity classification
• Dynatrace Workflows and Automation Engine
• Davis AI and problem detection configuration
• Service flow and dependency mapping
• Dashboards, reports, and observability best practices
• Experience integrating Dynatrace with ITSM platforms such as Freshservice, ServiceNow, Jira Service Management, or similar.
• Strong understanding of incident management, problem management, and operational support processes.
• Experience in cloud environments (Azure, AWS, or Google Cloud Platform) is preferred.

Preferred Skills:

• Dynatrace Professional or Associate Certification.
• Experience supporting large enterprise environments.
• Familiarity with SRE practices and reliability engineering concepts.
• Experience with REST APIs, automation scripting (PowerShell, Python, JavaScript), and workflow orchestration.
• Knowledge of monitoring modern architectures including microservices, Kubernetes, and cloud-native applications.