RPA Project Manager
Remote
Long term Contract
Skills required:
10+ years relevant work experience in a customer-facing, partner facing, customer success, account management or strategic consulting organization
Minimum 5+ years of experience in RPA project management & working for system integrators and/or global SI
Excellent client-facing and internal communication skills
Strong working knowledge of Microsoft Office
PMP / PRINCE II certification a plus
Experience using change management processes for dynamic professional services projects
External customer-facing management experience a plus (including partners)
Internal customer relationship management experience (i.e. sales, pre-sales, advisory services) a plus
Experience managing multiple workstream, Agile Project Management & professional services SOW's in parallel a plus
Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption, Proven experience building strong internal and external relationships
UiPath project management is mandatory
Previous experience with working with Automation Anywhere, Blue Prism, Open Span is a plus
Responsibilities
Coordinate internal resources to deliver customer outcomes as sold
Ensure all RPA projects delivered within time, scope, quality, and cost constraints
Assist in definition of project success criteria and objectives, involving relevant stakeholders and ensuring technical feasibility and desired quality
Ensure resource availability and allocation
Develop detailed project plans to monitor and track progress
Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
Measure project performance using appropriate tools and techniques
Report and escalate to management as needed
Successfully manage the relationship with the client and all stakeholders
Run,manage & develop customer facing project status meetings as required.
Create and maintain comprehensive project documentation
Collaborate with project managers worldwide to improve PM efficiency
Foster relationships with customers enabling future account sales
Work collaboratively with the Professional Services Team, Customer Engagement team and assist is the proper expectation of resources and timing
Internalize every aspect of the customer experience as it relates to delivery excellence
Assist in the development and/or review of SOWs, MSAs, and other related documentation
Maintain high levels of customer/partner engagement with a focus on CSAT and NPS.
Coordinate feedback and insight from customer engagements to improve the product, delivery kits and overall customer experience
Continually work to identify, develop and share new uses for UiPath
Identify best practice artifacts that can be packaged into delivery kits and shared with partners
Help drive customer references and case studies.
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