Dynamics 365 Architect

Role: Dynamics 365 Architect

Location: Jefferson City MO – Onsite

Duration: Long Term

Job Summary

We are seeking an experienced Dynamics 365 Solution Architect / Developer with strong expertise in Dynamics 365 CRM, Dataverse, and Customer Insights to lead the design, development, implementation, and optimization of enterprise CRM solutions. This role requires a combination of solution architecture and hands-on development experience to deliver scalable, secure, and high-performing solutions aligned with business objectives. The ideal candidate will translate business and functional requirements into technical designs, lead architecture decisions, actively contribute to development, and drive successful implementation of Dynamics 365 and Customer Insights solutions while supporting integrations, security, environment strategy, and platform governance across related Microsoft technologies.

Key Responsibilities

·            Lead the design, development, implementation, and optimization of Dynamics 365 CRM / Dataverse solutions to support business objectives and improve customer engagement.

·            Coordinate implementation, configuration, and integration of Customer Insights / Customer Insights Journeys with Dynamics 365 processes and business workflows.

·            Translate business and functional requirements into scalable technical designs, solution architecture, and implementation plans.

·            Act as both a Dynamics 365 Solution Architect and hands-on Developer, leading architecture decisions while actively building customizations, integrations, and technical solutions.

·            Design, build, and support solutions using Dataverse, C#, plugins, custom workflows, JavaScript, Power Automate, Canvas Apps, and Model-Driven Apps.

·            Define and maintain the overall CRM architecture, including data model, forms, views, business rules, automation, integrations, and security framework.

·            Lead and support integrations across Dynamics 365, Customer Insights, Azure services, Microsoft Fabric, and external vendor systems.

·            Manage environment setup, solution migration, deployment pipelines, and ALM processes using Azure DevOps and established best practices.

·            Oversee user access, license administration, security roles, profiles, permissions, and onboarding/deactivation processes.

·            Establish and maintain security architecture, governance standards, and environment controls to ensure compliance and platform stability.

·            Troubleshoot complex CRM, integration, and performance issues while providing technical leadership, development guidance, and best practices to project teams.

·            Preferred to have Microsoft certifications relevant to Dynamics 365, Customer Insights, Power Platform, Power Platform Development, Solution Architecture, and Azure.