DEX Strategy Lead

Role Summary
The DEX Strategy Lead serves as a trusted advisor who leverages deep Nexthink expertise,
DEX industry knowledge, and experience management best practices to help customers
maximize the value of their DEX investments. This role partners with executive
stakeholders to define strategy, align priorities, identify value opportunities, establish
governance, and accelerate DEX maturity through data-driven insights, strategic roadmaps,
and measurable improvements in employee experience, productivity, and operational
efficiency.
Key Responsibilities
Define, establish, and evolve the customer's DEX Experience Management Strategy,
aligning Nexthink capabilities with business objectives, workforce productivity goals,
employee experience priorities, and desired business outcomes.
Facilitate executive workshops, stakeholder alignment sessions, and governance forums
to establish strategic priorities, success measures, decision frameworks, and
accountability models.
Lead DEX maturity assessments and benchmarking activities, translating findings into
prioritized recommendations, Success Plans, Value Trackers, and strategic roadmaps.
Leverage Nexthink telemetry, experience analytics, employee sentiment, and
ServiceNow operational data to identify experience improvement opportunities,
operational inefficiencies, and high-value use cases.
Translate Nexthink insights into executive-ready recommendations, business cases,
prioritized improvement initiatives, and measurable business outcomes.
Align executive sponsors, EUC, Service Desk, ITSM, infrastructure, application,
collaboration, and business stakeholders around shared priorities, ownership, and
expected outcomes.
Facilitate prioritization and advancement of proactive and preventative DEX
improvement initiatives while tracking progress, realized value, and roadmap
execution.
Develop and present executive-level value realization reporting demonstrating
experience improvements, productivity gains, operational efficiencies, cost optimization
opportunities, and DEX maturity progression.
Required Skills
Deep hands-on experience with the Nexthink platform, including implementation,
administration, dashboards, investigations, campaigns, experience scoring, Flow,
reporting, and analytics.
Proven ability to translate Nexthink telemetry, investigations, experience analytics,
employee sentiment, and operational data into strategic recommendations, roadmaps,
governance actions, and measurable business outcomes.
Experience leading DEX Experience Management programs, including maturity
assessments, governance frameworks, Success Plans, Value Trackers, strategic
roadmaps, and value realization reporting.
Strong understanding of ServiceNow ITSM processes and data and the ability to
correlate operational insights with Nexthink findings to identify improvement
opportunities.
Strong customer-facing consulting, executive communication, stakeholder management,
workshop facilitation, storytelling, PowerPoint, and value-reporting skills.
Ability to influence executive stakeholders and cross-functional teams to drive
alignment, prioritization, and outcomes without direct ownership of technical
implementation activities.
Strong DEX, EUC, Workplace Technology, IT Operations, ITSM, Service Delivery, Digital
Workplace, or Employee Experience consulting experience.
Nexthink certifications, ServiceNow familiarity, enterprise DEX maturity experience,
and proven customer-facing advisory consulting experience required.