Banking - Lending Specialist - Remote

Description:

To receive escalated, moderately complex and/or urgent inquiries related to member accounts, General Ledger accounts, or systems, policies and procedures.

To research and respond to branch and member impacting escalated situations, moderately complex account errors, and system issues under supervision.

To assist with comprehensive testing and implementation of enhancements to existing software, and of new systems.

Perform complex/difficult tasks with considerable latitude.

Responsibilities

• Analyze, research and resolve problems and discrepancies related to member accounts/loans

• Ensure software/systems meet regulatory and procedural requirements

• Develop and recommend enhancements to improve operational processes and procedures

• Identify and detect errors/omissions; resolve or arrange for the resolution

• Involved in cross-organizational task groups concerning new automated systems, products and/or services
• Perform research for process improvements

• Recommend corrective action when discrepancies occur

• Resolve issues relating to General Ledger accounts and/or systems

• Test and implement software and/or processes

• Work with other business units to resolve systems and equipment issues

Qualifications

• Ability to work independently and in a team environment

• Knowledge of banking systems and processes

• Knowledge of accounting, credit, and/or lending principles and techniques

• Research, analytical, and problem solving skills

• Applying research and interpretation of findings to respond to requests for information

• Using good judgment to make sound decisions

• Skills following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations

• Skills navigating multiple screens and PC applications and adapting to new technologies

• Advanced verbal and written communication skills