Siebel Product Support

San Diego, CA, US • Posted 14 hours ago • Updated 2 hours ago

Contract W2

On-site

$30.00 - $35.00 per hour

Ledgent Technology

Fitment

Dice Job Match Score™

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Job Details

Skills

Siebel Product Support

Summary

C2C candidates will not be considered

100% remote

Pay is $35-$40 per hour W2

Siebel Production Support Specialist (Techno-Functional)

Role Responsibilities - Production Support

- Provide L2/L3 production support for Siebel CRM
- Troubleshoot and resolve production incidents, service requests, and data issues
- Perform root-cause analysis and implement corrective and preventive actions
- Support release deployments, post-deployment validation, and production stabilization
- Maintain operational documentation and runbooks

Role Responsibilities - Techno-Functional Support

- Provide hands-on support across Siebel modules including:
Accounts, Payments, Activities, Assets, Contacts, Entitlements, Opportunities, , Quotes, Sales Orders, Service Requests, Usage, Audit Trail
- Analyze functional issues and translate them into technical fixes or configuration updates
- Support data corrections, workflow analysis, and business rule validation

Integration & SOA Support

- Support Siebel integrations with Oracle CCB and web platforms using SOA and web services
- Troubleshoot inbound and outbound web service calls and data synchronization issues
- Coordinate with middleware and integration teams to resolve cross-system defects

Coordination & Communication

- Coordinate daily with global offshore support teams
- Participate in incident bridges, handover calls, and status meetings
- Support SLA adherence, escalation management, and production reporting

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTL152550
Position Id: JN022026415984-433
Posted 14 hours ago

Company Info

About Ledgent Technology

What do we do?

It's simple! At no cost to you, we help IT and Technology talent like you to connect with companies for either direct-hire opportunities, or we hire you to represent Ledgent Technology for contract or project-based assignments with companies throughout the U.S. and along the way, we strive to make life better for others.

Find a career in technology that makes you smile. Let Ledgent Technology help you through the process.

At Ledgent Technology, our priority is you. Whether your project or direct-hire technology job search was planned or not, the process can be stressful. We re here to help you through your journey, and in the end, our goal is to help you find the job that makes you smile. Our Promise: We love to create remarkable experiences every person, every time.

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