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ServiceNow Developer

Franklin, TN, US • Posted 30+ days ago • Updated 4 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Scripting
Service Management
Business Rules
UI
Collaboration
Performance Tuning
Root Cause Analysis
Technical Writing
Mentorship
JavaScript
API
IT Operations
SOAP
Configuration Management Database
Analytics
ServiceNow
IT Service Management
Analytical Skill
Problem Solving
Conflict Resolution
Management
Communication
Agile
Scrum
Innovation
Artificial Intelligence
Process Automation

Summary

Job Description

We are seeking a highly skilled and experienced ServiceNow Developer to support the ongoing development, enhancement, and maintenance of our ServiceNow platform. The ideal candidate will possess deep expertise across multiple ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM, SecOps) and have a strong background in scripting, integrations, and platform architecture. This role will be key to delivering solutions that align with business goals and enterprise service management strategies.

Key Responsibilities

Design, develop, and implement ServiceNow applications and enhancements using JavaScript, Flow Designer, Script Includes, Business Rules, UI Policies, etc.
Lead the development of solutions within ITSM, ITOM, HRSD, CSM, and/or other modules based on organizational priorities.
Collaborate with stakeholders, BAs, and process owners to understand requirements and deliver efficient, scalable ServiceNow solutions.
Build and manage REST/SOAP integrations with external systems and internal tools.
Support platform upgrades, clone processes, and performance tuning.
Ensure development follows best practices, coding standards, and governance models.
Troubleshoot issues, perform root cause analysis, and provide timely resolution for incidents and problems.
Create and maintain technical documentation and knowledge articles.
Mentor junior developers and contribute to the team's technical growth.

Required Qualifications

3-5+ years of hands-on development experience with ServiceNow.
Proven experience with JavaScript, Glide API, and ServiceNow development frameworks.
Strong experience in one or more modules: ITSM, ITOM, HRSD, CSM, SecOps, etc.
Experience creating custom applications and/or managing Scoped Apps.
Familiarity with ServiceNow integrations using REST, SOAP, and MID Server.
Knowledge of CMDB, Flow Designer, and Performance Analytics is a plus.
ServiceNow Certified System Administrator (CSA) required.
One or more advanced certifications (e.g., CIS-ITSM, CAD, or Application Developer) preferred.

Preferred Skills

Strong analytical and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Excellent written and verbal communication skills.
Agile/Scrum experience is a plus.

Work Environment

Work Remotely.
Opportunity to work on a growing, enterprise-wide platform with innovation initiatives including AI, Virtual Agent, and Process Automation.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10204494
Position Id: 43340d4bfaf5b4826360f9d475c45f5d
Posted 30+ days ago

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