Senior IT Business Analyst ? Documentation Recovery

Senior IT Business Analyst ? Documentation Recovery

Project Overview

The Business Analyst will serve as the discovery and analysis lead for the Documentation Recovery initiative. Working across Information Technologies and with key County stakeholders, the BA will inventory and assess existing documentation, interview subject-matter experts, document current-state processes and technology dependencies, identify documentation and process gaps, and organize findings into structured inputs for the Technical Writer and IT leadership. The work will support cybersecurity, operational continuity, knowledge transfer, disaster recovery, and long-term documentation governance.

Duties/Responsibilities:

• Lead discovery sessions, interviews, and workshops with IT teams and County stakeholders.
  
• Inventory existing technical, operational, security, system, application, infrastructure, and recovery documentation.
  
• Analyze and document current-state business and IT processes, workflows, roles, dependencies, handoffs, and pain points.
  
• Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other analysis artifacts using Microsoft Visio and Microsoft 365.
  
• Identify documentation gaps, single points of knowledge, process risks, inconsistencies, and opportunities for standardization.
  
• Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
  
• Translate SME knowledge into clear, structured source material and collaborate closely with the Technical Writer.
  
• Facilitate review and validation sessions to ensure documented processes accurately reflect County operations.
  
• Maintain a documentation backlog, including status tracking, priorities, ownership, and dependencies.
  
• Support the development of documentation standards, templates, governance, ownership, review cycles, and repository organization
  

Requirements

Education and Certifications:

• Bachelor's degree in Information Technology, Information Systems, Business, or a related field, OR equivalent relevant professional experience. Demonstrated experience and quality of prior work are more important than a specific certification.
  

Required Skills:

• 10+ years of demonstrated business analysis experience in complex IT or technology environments.
  
• Strong experience with requirements elicitation, stakeholder interviews, facilitation, and stakeholder management.
  
• Advanced proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration tools.
  
• Strong proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams.
  
• Experience working with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.
  

Preferred Skills:

• Experience with documentation recovery, IT operational maturity, knowledge management, and process standardization initiatives.
  
• Experience documenting cybersecurity, IT infrastructure, disaster recovery, business continuity, and IT service management (ITSM) processes.
  
• Experience managing SharePoint-based documentation repositories and documentation governance.
  
• Familiarity with recognized IT and security frameworks, including ITIL, NIST, and CIS.
  
• Experience working in government or other highly regulated environments.
  
  

Additional Skills:

• Ability to analyze undocumented or inconsistently documented processes and convert institutional knowledge into clear, structured documentation and artifacts.
  
• Excellent written, verbal, organizational, and analytical skills.
  
• Ability to manage multiple workstreams, priorities, dependencies, and deliverables with limited supervision.
  

Benefits