SRE Platform Engineer

Eclaro''s client is searching for a  Lead SRE Platform Engineer to drive reliability engineering strategy and execution across critical IT Business Solutions platforms. 

**This is a for EST remote hours- NO 3RD PARTIES UNABLE TO SUBCONTRACT**

What You’ll Do

Reliability & Observability Leadership

• Define and mature SRE best practices across cloud and on-prem environments.
• Design and implement comprehensive monitoring strategies using tools such as:
• Dynatrace
• Datadog
• Microsoft SCOM
• Develop dashboards, alerts, synthetic testing, and proactive monitoring capabilities.
• Establish and evolve a MELT data strategy to improve service reliability.
• Provide data-driven RCA investigations and implement preventative solutions.

Platform & Application Reliability

Support and enhance reliability across:

• Cloud & Infrastructure
• Microsoft Azure (software, storage, Azure local)
• Hyper-V and legacy VMware environments
• NetApp and Pure storage platforms
• Azure log analytics
• Infrastructure as Code using Terraform
• Migration from Azure DevOps to GitHub (strong GitHub experience required)
• Order Management Systems
• Azure-based, internally developed .NET/C# applications
• Internal message queuing systems
• Logging, analytics, and synthetic testing post-patching
• API-based integrations
• Workforce & Payroll Platforms
• Workday (Payroll)
• ADP Vantage (Timekeeping)
• Warehouse & Distribution Systems
• Blue Yonder Warehouse Management System (WMS)
• Vocollect handheld voice picking devices
• Network analytics for identifying dead zones and connectivity issues
• Barcode scanners and device connectivity troubleshooting

DevSecOps & Automation

• Lead CI/CD reliability improvements (Azure DevOps → GitHub transition critical).
• Enhance pipeline automation with embedded security controls.
• Advance Infrastructure-as-Code standards (Terraform).
• Improve configuration management and change governance.
• Drive automation to reduce manual intervention and operational risk.

ITSM & Incident Management

• Work within BMC ecosystem including:
• BMC Helix
• BMC Remedy
• BMC Server Automation
• Optimize automated incident generation (SCOM → BMC workflows).
• Improve triage, escalation, and impact modeling across services.
• Monitor vendor performance and escalate appropriately.
• Participate in off-hour escalation support when required.

Strategic Impact

• Develop predictive reliability models using statistical techniques.
• Identify systemic risk across production systems.
• Guide tooling decisions (e.g., Dynatrace vs. Datadog or other observability platforms).
• Ensure regulatory and operational compliance standards are met.
• Facilitate cross-functional collaboration and document SRE procedures and planning artifacts.

Required Qualifications

• 5–7+ years of Software Engineering and Infrastructure/Database Engineering experience.
• Deep expertise in:
• DevSecOps practices
• Observability platforms
• API integrations
• Performance management tools
• ITIL principles
• ITSM data analytics
• MELT data collection and analysis
• Experience in Azure cloud environments.
• Strong analytical and problem-solving skills.
• Demonstrated ability to influence technical direction.
• Excellent communication and cross-team collaboration skills.
• Continuous improvement mindset focused on reliability engineering.

Preferred Qualifications

• Strong programming experience in:
• .NET / C#
• Python
• SQL
• Experience with MSSQL (primary) and Oracle (limited).
• Experience with GitHub (critical for upcoming transition).
• Agile/Scrum experience.
• Knowledge of Reliability-Centered Engineering and maintenance strategies.
• Experience with synthetic testing and proactive validation post-deployment.
• Bachelor’s degree in a related technical field.

What Success Looks Like

• Improved uptime and measurable reduction in production incidents.
• Faster, data-driven RCA resolution and prevention of repeat issues.
• Clearly defined observability strategy with actionable dashboards.
• Automated, secure, and reliable deployment pipelines.
• Enhanced visibility into warehouse, order management, and payroll systems.
• A scalable SRE foundation built for long-term growth.