Help Desk Analyst - 100%Onsite - Long-term Contract - Columbus, OH - B3777B

Columbus, OH, US • Posted 23 hours ago • Updated 14 hours ago
Contract Corp To Corp
Contract Independent
Contract W2
1 Year
No Travel Required
On-site
Depends on Experience
Company Branding Image
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Service Desk
  • IT Troubleshooting
  • Documenting procedures
  • Ticketing System

Summary

Our direct client is looking for a Help Desk Analyst for a 100% Onsite Long-term contract in Columbus, OH.

Note:
- 100% On-site, face to face interviews only

J0B DESCRIPTION:
- HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.  

This position will function as a highly skilled HDA with specific responsibilities that include:
- Understanding of Desktop Support and Software Licensing Services.
- Ability to image machines and install complicated software.
- Uses creativity and innovation to automate and streamline processes and procedures. 
- Understands customer support, likes to work with people and can ensure that the customer is satisfied.  
- Ability to troubleshoot in a high-level systematic way.  Ability to identify issues, research cause, and remediate. 
- Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.)
- Troubleshoots basic network, software, printing and/or installation problems
- Supports staff hardware moves for facility reorganization.
- Experience with ServiceNow and Knowledge Base preferable.
- Consultant must be available to work a standard 8-hour shift between the hours of 7AM and 5PM. (Expect regular changes to either the earlier or later shift).
- Consultant must be punctual and reliable: arriving at work on time is essential and required as this is a Customer Service Environment.

EXPERIENCE:
- Strong communication/leadership skills. 
- Strong influence, collaboration and negotiation experience. 
- Ability to collaborate with supporting resources across business and/or functional lines. 
- Have excellent oral and written skills/possess strong meeting and work session facilitation skills. 
- Act as the escalation point for high priority support issues.
- Ability to interpret end user license agreements.
- Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets). 
- Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements. 
- Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills. 
- Must be knowledgeable in the English language/speak clearly and understandably use the English language.
- Ability to understand and follow processes established for the Service Desk.

SKILL MATRIX:
- IT Service Desk experience - Required 
- IT Troubleshooting experience - Required
- Experience documenting procedures - Required 
- Experience with a Ticketing System is required - Required 

Question 1: The candidate must be local to Ohio. Does your candidate meet this requirement?
Question 2: This position will be 100% on-site, does your candidate agree to this requirement?

Location: 100% Onsite, 1980 W. Broad Street, Columbus Ohio 
Type: Long term contract

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: tecvis
  • Position Id: 3777
  • Posted 23 hours ago

Company Info

About Technovision, Inc.

Technovision's methodology helps its expert professionals work closely with customers to understand and map the concept/ problem, detail the requirements, architect the system and further develop, deploy and support the applications on a continuous basis. Technovision takes complete responsibility for the application. For maintenance and support, Technovision's has developed a phased methodology that ensures smooth transition of resources (including customer employees, where applicable) and steady support.

TechnoVision's IT Services approach the customer with a 50-45-5 percent rule. We develop and offer 50 percent of our services by drawing upon our extensive industry experience and knowledge of trends we have tracked over time.

The next 45 percent of the solution is tailored to your precise needs. This level of importance is generated based on the aspect of customer differentiation. Every customer of ours is unique and extremely important. Hence we consider your organizational culture, your distinct business processes and operations, the needs of your customers, your risk tolerance, your competitors, and the dynamics of your markets. We concentrate on your organization's unique characteristics, such as tasks, workflow, business processes, finances and technology.

The last 5 percent is allocated to Contingency, and attributed to your anticipated needs or the uncertainties you face. This 5 percent solution enables your enterprise in change management, keeping your options open in case of contingency, and bracing yourself as changes occur around you.


Career Website
http://www.etechnovision.com

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