Some Key Job Responsibilities:
Work as a Level 2 desktop support. Work on tickets escalated from Level 1.
Provide in-person assistance to the end users.
Provide remote assistance when needed.
Hardware and software troubleshooting and repair.
Hands and feet support for troubleshooting data room devices with instructions and guidance from the different towers (Network, Wintel, Applications, etc.).
Responsible for hardware and software upgrades and troubleshooting.
Troubleshoot Software and Hardware Issues with Remote users.
We are diagnosing and repairing Windows desktops and laptops.
We are deploying and configuring new PC equipment, including data transfers.
Break Fix Component-level PC peripherals repair and Concierge-type customer service.
Maintain accurate data on Customer PC inventory, Replacements, and Repairs.
Triage all problems to determine cause and resolution.
Diagnose and repair PC-level hardware issues. Call the OEM to have warranty devices repaired or replaced.
Proactively update all service calls and keep end-users updated.
Provide services promptly to meet customer Service Level Agreements.
We will use the Remedy ticketing system. Cargill and TCS are working to transition to the ServiceNow ticketing system.
Hours are 8:00 am to 5:00 pm, local time, with one hour lunch.
Collaborate with the rest of the North America (Field Services) team. 40+ members
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