Information Systems Specialist- Help Desk

Washington, DC, US • Posted 4 hours ago • Updated 4 hours ago

Contract Corp To Corp

Contract Independent

Contract W2

On-site

$38/hr

System One

Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

Desktop Service and Support
Desktop Support
Help Desk

Summary

Help Desk/Desktop Support Analyst
1st SHIFT - 7am to 330pm
100% Onsite Washington DC 20006
Per Federal contract U.S. Citizenship or Required
Must be able to pass enhanced background screen (criminal, financial, drug) for Public Trust clearance
W-2 or C2C

Work Experience:
The Board''s Division of Information Technology is seeking a Help Desk/Desktop Support Analyst with strong Help Desk Support experience to serve as part of a Tier 1 organization. This contractor position will be in support of the Federal Reserve Board’s Help Desk and the analyst who fills this position will be required to work a set schedule that will require Holidays. The hours of service will be on the Help Desk’s 1st Shift from 7am to 330pm. The successful candidate for this position is eligible to work over 40 hours a week, as required by the Shift Supervisor. The Board will only consider candidates who can work those designated hours. The candidate should demonstrate strong technical knowledge and experience with Microsoft Outlook 2016, Exchange Online, Office 2016, Excel, Active Directory, O365, Teams, SharePoint/OneDrive, HP Desktops/Laptops/Tablets, Dell Desktops/Laptops/Tablets and Microsoft Windows 7.x, 8.x and 10. The successful candidate will be expected to interface with internal customers and various technical support teams. The demonstrated ability to follow standard operating procedures and processes is essential.

Technical Skills:
The contractor is required have:
1. At least Seven years of overall IT experience, including a minimum of Five years of experience providing general help desk support with working knowledge of opening and maintaining help desk cases using IT Service Management (ITSM) tools such as ServiceNow.
2. At least Two years’ experience in desktop/laptop troubleshooting, IT systems monitoring, operations support, call center.
3. Excellent written and oral communications are required as this position will interface with clients via voice, e-mail, and instant messaging. Demonstrated ability to concisely summarize and document client issues is required.
4. At least five years supporting Microsoft Windows 7, 8 and 10, Microsoft Office (2013, 2016 and O365), and Microsoft Outlook.
5. Strong Level 1 network and VPN diagnosis and troubleshooting skills.
6. Knowledge of AirWatch, iPhone or similar smart phone enterprise support, SharePoint Admin.
7. Demonstrated analytical and problem-solving skills.
8. Strong interpersonal and communication skills who can work with people at various levels of the organization.
9. Familiar with maintaining documentation and communication via Microsoft Office solutions such as SharePoint, Excel, Word and Outlook. Advanced skills in Excel is a plus.

** ship Required ***
*** BS/BA in Information Systems, Computer Science or related field HIGHLY DESIRABLE ***
*** HDI or SDI Certification is PREFERABLE ***

This position may require weekend and/or overtime work. The position is classified as ‘Essential Personnel’ requiring onsite work attendance on Board-designated holidays and days when the Board is Closed.

The Primary Place of Performance is the Board’s Washington DC Metro Campus’ New York Avenue facility. The Secondary Place of Performance is the Board’s facility in Baltimore, MD and Richmond, VA during contingency events.

Period of Performance:
4/2026 through 12/31/2026 with option to extend based on performance

Ref: #850-Rockville (ALTA IT)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10295162
Position Id: 347205
Posted 4 hours ago

Company Info

About System One

System One is a leading provider of specialized, highly technical outsourced services, workforce solutions, staffing, and recruiting to critical infrastructure, technology, life sciences, and government sectors As an essential partner to private and public organizations of various needs and sizes, we offer our expertise to help them bring their most complex and mission-critical programs to fruition.

With our highly specialized services, in-demand technical skills, and vast operational expertise, we can deliver accelerated results that benefit our clients and the job seekers who partner with us. We staff contract, contract-to-hire, and direct-hire professionals across our network to work with our clients, some of whom are industry leaders and nationally branded organizations.

Our dedicated team of recruiters work tirelessly to match jobseekers with careers that align with their skills, aspirations, and goals.

We understand that finding the right job can be a transformative experience, and we are committed to supporting jobseekers throughout their career journeys. Our recruitment services are designed to connect individuals with fulfilling jobs that offer growth and development opportunities.

Whether you're an organization seeking customized workforce solutions, outsourced services, or if you're a jobseeker searching for your next opportunity,

System One is the perfect staffing partner for you.

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