Technical Support Analyst

Technical Support Analyst (Contract-to-Hire)

This is an exciting opportunity for a skilled Technical Support Analyst to join a dynamic organization where you can make a meaningful impact!

What You ll Do

• Provide ~60% in-person support and ~40% phone, email, and chat support

• Participate in an 8-hour weekly help desk/phone rotation

• Resolve Level I Incidents & Service Requests; triage Level II/III issues

• Troubleshoot hardware, software, and network issues

• Validate resolutions with users and update the ITSM system

• Partner with infrastructure, security, applications, and governance teams

• Follow and support IT Security Policies and procedures

• Create and update knowledge base articles

• Contribute to continual service improvement initiatives

• Juggle multiple priorities without breaking a sweat

• Support offices in Catonsville & Clarksville; backup Baltimore & Easton

Work Details

• 6-month contract-to-hire

• Flexible hours required; on-call and occasional weekend work

• Typical overtime: 3 5 hours per week

• Travel out of state for training during the first 3 4 weeks (expenses covered)

What You Bring

• 3+ years of technical support experience

• Strong Windows, MS Office, Active Directory, and network support skills

• Desk-side support expertise

• PC imaging, re-imaging, encryption validation, and app installation experience

• Hardware/software troubleshooting skills

• Knowledge of email spam filtering tools

• Excellent customer service, communication, and documentation skills

• Valid driver s license, clean driving record, reliable vehicle

• Ability to transport IT equipment between offices

• Willingness to use your cell phone for work communication

• Ability to pass a background check and drug test (excluding marijuana)

Benefits
Visionaire Partners offers a 401(k) with up to 4% match, plus medical, dental, vision, life insurance, disability coverage, FSA options, and more.

If you like solving problems, helping people, and being the calm one when tech goes sideways this one s for you.