Senior Integration Engineer

Title: Senior Integration Engineer 

Client/Domain: NTT Data

Location: Plano, TX –  Onsite - no relocation or remote options.

NOTE: 

·       Based on the job description, the absolute main skill required is API Integration Development, with a very heavy and specific emphasis onSalesforce Development.

·       Need only local profiles to Plano, TX (Relocation will not work for this position)

Job Description:

We are seeking a skilled Senior Integration Engineer with expertise in call center technologies to bridge our communication platforms with enterprise systems. This role will focus on designing, implementing, and maintaining integrations between our Nice InContact call center platform and various CRM and ticketing systems, creating seamless workflows for our customer service operations. The ideal candidate will have strong Salesforce development experience, particularly with Salesforce Service Cloud and SF Agent integration.

Required Qualifications:

10+ years of experience with API development and integration in enterprise environments

Demonstrated experience integrating call center platforms (particularly Nice InContact) with CRM and ticketing systems.

Strong knowledge of Salesforce development, including Apex, Lightning Components, and Salesforce APIs

Experience implementing and customizing Salesforce Service Cloud and SF Agent for contact centers.

Proven experience with ServiceNow integration capabilities and API frameworks

Experience with RESTful APIs, SOAP, JSON, and XML

Proficiency in at least one programming language relevant to integration development (JavaScript, Python, Java, or C#)

Understanding of telephony concepts, IVR workflows, and contact center operations.

Experience with web-hook implementations and event-driven architectures

Knowledge of authentication protocols (OAuth, SAML, JWT)

Bachelor''s degree in Computer Science, Information Technology, or related field (or equivalent experience)

Preferred Qualifications

Salesforce certifications (Platform Developer, Service Cloud Consultant)

Nice InContact certification or extensive platform experience

Experience with CTI adapters and telephony integration in Salesforce

Knowledge of Salesforce Digital Engagement and omni-channel routing

Experience with WebRTC and SIP protocols

Experience with cloud platforms (AWS, Azure, or Google Cloud Platform)

Familiarity with CI/CD pipelines and DevOps practices

Experience with data transformation and ETL processes

Understanding of contact center metrics and reporting requirements