IFS Sales Warranty Consultant

IFS Sales Warranty Consultant
Location: Latham, NY
Employment Type: Hybrid

Job Summary:

IFS Sales and Warranty Functional Consultant will support implementation and optimization of IFS Applications across sales and warranty modules. This role involves aligning business requirements with IFS and CPQ capabilities, performing system configuration, and guiding users through successful deployment and adoption. The ideal candidate will possess strong functional expertise in IFS ERP systems and an ability to translate operational needs into efficient digital workflows.

Some of What You Will Do:

• Lead workshops and discovery sessions with stakeholders to define business requirements in Sales and Warranty domains
• Configure and customize IFS Applications modules related to Order Management, Warranty Management, and Service Contracts
• Analyze existing business processes and identify opportunities for IFS-driven and CPQ improvements
• Support full-cycle implementation projects, including scoping, design, testing, deployment, and post-go-live support
• Develop functional documentation including process maps, configuration guides, and training materials
• Coordinate with technical teams for development of integrations, reports, and customizations
• Assist in data migration planning and execution to ensure smooth transition to IFS
• Provide user training and ongoing support to ensure system adoption and effective usage
• Serve as SME (Subject Matter Expert) for IFS Sales and Warranty modules and advise on best practices
• Collaborate with cross-functional teams including sales, service, finance, and supply chain
• Monitor system performance and recommend optimizations for better efficiency and reliability
• Stay current on IFS product updates, industry trends, and regulatory changes relevant to warranty processes

What You Bring to the Table: (Qualifications)

Education:

• Bachelor’s degree in business, IT or related field
• IFS Certification in Sales, Warranty preferred

Technical skills:

• Proven experience implementing or supporting IFS Applications (Sales and/or Warranty modules)
• Strong understanding of sales processes, warranty claims, service contracts, and customer engagement workflows
• Familiarity with IFS Cloud or IFS Apps 10 preferred
• Excellent communication skills and ability to interact with technical and non-technical stakeholders

Analytical skills:

• Critical thinking
• Problem-solving

Communication skills:

• Presentation skills
• Ability to explain complex workflow and scenarios to non-technical audiences