Jira Platform Engineer - Onsite

Title:             Jira Platform Engineer - Onsite

Mandatory skills:

Agile, Scrum, Kanban, SAFe,
Azure DevOps, Azure DevOps Boards, Gitlab, Jira, JIRA SaaS,
REST API, Platform Engineering, Jira Administration, Jira Engineering, Jira configurations,
DevOps, DevSecOps, GitLab, ServiceNow,
Atlassian ecosystem, Confluence, Bitbucket,
information security, privacy, risk assessment,
FISMA, SOX, FedRAMP,
Agile framework, Agile guidelines, Agile Enablement, Agile Transformation, Agile practice, Agile delivery,
project management, enterprise migrations, cloud, enterprise technology ecosystem,
ServiceNow, ITSM, GitLab, source control, Okta, REST API

Description:

The DevOps Engineer (specifically Jira Platform Engineer) will serve as the technical owner of our Jira SaaS in government cloud, and is responsible for administering, configuring, and integrating the application within our enterprise technology ecosystem. This position plays a pivotal role in consolidating our collaborative planning tools—transitioning from Azure DevOps (on-prem) and GitLab (on-prem) to Jira—while enabling and scaling Agile practices across the organization.

The ideal candidate is both technically proficient and strategically minded, with a strong understanding of Agile methodologies, DevSecOps workflows, and enterprise system integration.

The candidate shall also demonstrate the below knowledge and experience:

Jira Administration & Engineering
Administer, configure, and optimize Jira SaaS to meet enterprise project management and Agile delivery needs.
Design and maintain custom workflows, issue types, screens, fields, and automation rules aligned with organizational Agile frameworks and guidelines.
Manage user permissions, group roles, and security schemes to ensure governance and compliance.
Monitor Jira license utilization, user growth, and application usage to ensure efficient use of subscriptions.
Collaborate with procurement teams to support renewal, optimization, and budget decisions.

System Integration & Development
Design, implement, and maintain seamless integrations between Jira with other enterprise systems, such as GitLab (source control & CI/CD), and ServiceNow (ITSM), using Okta,REST APIs, webhooks, middleware, and scripting.
Automate data synchronization across platforms to support traceability from planning to release.
Troubleshoot and optimize integration pipelines to ensure performance, security, and scalability.
Partner with infrastructure and cybersecurity teams to align integrations with enterprise security and compliance standards.
Develop and maintain technical documentation, standards, and best practices.

Agile Enablement
Partner with the Agile Transformation Office to translate Agile practices into effective Jira configurations and usage patterns.
Provide technical guidance and mentoring to Scrum Masters, Product Owners, and teams on best-practice tool utilization.
Support reporting and analytics initiatives, ensuring reliable Agile metrics (velocity, burndown, cycle time, etc.).
Support and enable teams transition from Azure DevOps Boards, Gitlab, Jira (hosted) to JIRA SaaS.

Knowledge/Skill Requirements
Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience).
3+ years of hands-on experience administering and/or engineering Jira (Self-hosting or
SaaS).
Proven, hands-on experience developing custom integrations with enterprise platforms, especially GitLab and ServiceNow.
Proficiency in scripting (Python, PowerShell, or JavaScript) and REST API integration.
Strong understanding of Agile methodologies (Scrum, Kanban, SAFe) and DevSecOps principles.
Experience in enterprise migrations from Azure DevOps or similar tools to Jira.

Preferred
Familiarity with Atlassian ecosystem (Confluence, Bitbucket, Atlassian Government Cloud) and marketplace apps.
Experience working in a DevSecOps or Platform Engineering environment.
Experience with information security, privacy, and risk assessment standards including FISMA, SOX, FedRAMP, etc. is preferred.
Federal government experience is preferred.
Atlassian Certified Professional (ACP-620, ACP-120, or equivalent) preferred.

The Contractor shall deliver, but not limited to, the following:
Administering, configuring, and integrating the Jira SaaS for government cloud within our enterprise technology ecosystem.
Consolidating our collaborative planning tools—transitioning from Azure DevOps (onprem) and GitLab (on-prem) to Jira Atlassian Government Cloud (AGC) SaaS for government.
Building robust, automated, and secure integrations between Jira SaaS for government and core enterprise systems (e.g. ServiceNow, GitLab), enabling end-to-end visibility across planning, development and operations

Notes:
Onsite

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

Contact Details :

Account co-ordinator: Binodh Thankappan

VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008
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