HR Operations Analyst
Chicago, IL, US • Posted 3 days ago • Updated 3 days ago
Diversified Technology, Inc.
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Job Details
Skills
- HR Knowledge
- Human Resource
- HR Operations
- WORKDAY HCM
- Lead
- onboarding
Summary
This position will be in Chicago, onsite at CME Group 3x week
Role Purpose:
As the Lead HR Operations Analyst Consultant, you will liaise between the HR Operations Manager and the local HR Operations team.
This role requires a candidate who will ensure service delivery remains precise, timely, and compliant. The Lead HR Operations role combines strong HR program and process knowledge and Workday functional expertise to support second tier requests and employee queries through the AskHR Service. This role reports to the Manager of HR Operations.
Responsible for triaging the day-to-day activities while supporting the culture of excellence, data integrity, and continuous innovation.
-----What You'll Get
A supportive work environment offering experienced, professional colleagues, within an inclusive and collaborative work culture.
Exposure to CME's cross-functional teams and global HR operations processes.
-----What You'll Do (Key Responsibilities during this Assignment)
Drive Operational Execution: Lead the daily rhythm of the HR Operations team, managing JIRA ticket volumes and ensuring global SLAs are met with precision.
Resolve Complex Inquiries: Serve as the primary escalation point for tier 2 requests, sensitive or complex queries, applying sound judgment to resolve intricate cases and support confidential requests and projects.
Mentorship & Coaching: Provide guidance to junior team members, share feedback, conduct training, and assist the HR Operations Manager in identifying growth opportunities for team members.
Ensure Data Integrity: Serve as a the strong Subject Matter Expert (SME) for Workday HCM, develop and run reporting, execute mass data changes (EIBs), as well as complex and nuanced data updates, manage organizational restructuring data, corrections, and maintain the "single source of truth " for workforce data.
Optimize Employee Workflows: Proactively identify opportunities in the employee lifecycle (onboarding to offboarding) and design streamlined, automated processes that improve the employee experience and optimize processes and resources.
Lead Quality Assurance: Support rigorous testing protocols for Workday releases and system enhancements, and ensure strict compliance with global labor laws and audit requirements.
-----What You'll Bring (Required Expertise & Skills)
HR Knowledge: Strong knowledge of HR programs and processes, and specific experience working within an HR Service Center.
Workday Skills: Functional expertise in Workday HCM, specifically regarding business processes, mass data loads (EIBs), and complex organizational structuring. Leads the HR Operations team in reviews, audits and ensures integrity and compliance of the transactional data into Workday HCM, including new hires, terminations, transfers, and pay rate changes. Manage the processing of mass changes in the Workday HCM, including re-organizations and annual cycles.
Technical Versatility: Experience with Qualtrics for experience management and a strong aptitude for leveraging emerging AI tools to drive operational efficiency is highly valued. (Working knowledge of Microsoft Excel is a plus)
Regulatory Reporting: Ensure timely and accurate regulatory and high-profile external reporting, proactively adhering to reporting calendar to ensure compliance.
Google Workspace Fluency: Advanced proficiency in the full Google Workspace suite (Sheets, Docs, Slides, Drive) or alternately similar software is essential, including the ability to build complex formulas and collaborative dashboards.
Leadership Experience: Proven track record in a lead or supervisory capacity within a global HR Operations environment, with a passion for coaching and developing talent.
Communication Excellence: Ability to translate complex processes into clear, user-friendly guidance and process documentation for both the team and internal stakeholders, ensuring consistency with global processes.
Unwavering Discretion: Exceptional judgment in handling highly confidential information, including severance agreements and sensitive compensation data.
Analytical Mindset: A proactive problem-solver who can pivot quickly in a fast-paced environment, translating complex data into clear, user-friendly process documentation.
Please click on the link below for our company benefits
DTI is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, marital status, veteran status, or any other protected characteristic under Illinois state or federal law. All qualified applicants are encouraged to apply, and employment decisions are based solely on merit, qualifications, and business needs.
- Dice Id: dti
- Position Id: 26-00109
- Posted 3 days ago
Company Info
38 Year Heritage of Service
Diversified Telecommunications Inc., (DTI) was founded in 1985, as a pay phone provider. Knowing the needs of the communities it served brought DTI early success. Because DTI was an independent payphone company with lower overhead, it was able to offer a much larger percentage of the phones’ revenues to retailers than bigger providers, such as Illinois Bell, could offer. With the proliferation of cell phones, the pay phone business began to dwindle. Looking ahead DTI had already begun exploring the information technology services arena and found two areas in which to expand their business.
Expanding into Network and IT Consulting
The first area of expansion was in network infrastructure. This included network cabling, which was a logical extension of the phone business. With the growth of business networks, it was a smart move. DTI has been offering network cabling, including network design, pre-project planning, structured cabling systems and on-site technicians, since 1994. Based on the success of the network infrastructure business, Diverse Technologies, Inc. was created in 2008 to provide network communication technicians from I.B.E.W. Local 134, project managers, project coordinators and of course account managers to offer an expanded set of Network Services to help ensure clients expectations were exceeded from beginning to end.
The second area of expansion is IT Consulting, including ERP implementations, software application design and development, computer programming, project management and supplemental staffing. DTI saw that a project often required additional sets of hands or skill sets our client did not have on staff. As opposed to hiring additional staff, they looked to DTI to fill their needs. The division, originally developed to support client needs for project assistance in 1996, grew into the establishment of Diversified Technology, Inc. in 2007.
Adjusting to a Changing Market
Into the 2000s, DTI grew at an incredible rate. It was recognized twice by the Inner City 100 as one of the fastest growing inner-city companies in America. DTI’s client list included some of the top organizations headquartered in Chicago, such as Amoco, Ameritech, and Quaker Oats. But a series of mergers and acquisitions, with corporate decisions now being made outside Chicago, resulted in DTI losing some of its large, long-term clients. Therefore, DTI transitioned once again, balancing its portfolio to include more clients in the government and education industries that aren’t susceptible to mergers and acquisitions by out-of-state corporations, developing strong relationships with some of the largest system integrators and software providers in the business, and providing its service offerings to organizations throughout the country.
Focusing on Specific Industries and Partners
Today, DTI has three services: IT Consulting, Advisory, and Network Services. Advisory is the newest offering, where DTI can provide advisory services for project management, quality assurance, and organizational change management that are software agnostic. While it supports many industries, DTI is focused on Energy, state and local government/education (SLED), and Financial Services. Its experience working with energy firms includes ERP systems, smart meters, and integrating systems to accommodate mergers and acquisitions. Its SLED practice supports state and local governments, including a specialization in transit authorities, along with the needs of K-12 as well as higher education. For financial services organizations, such as JP Morgan Chase, DTI provides IT Consulting and Advisory services.
DTI has built strong relationships with its clients, large system integrators such as Accenture, Deloitte, PwC, and IBM, and software providers such as Oracle, SAP and ServiceNow. DTI has realized significant growth over the last few years following this strategy.
DTI continues to innovate and adjust to the market. It provides its clients high quality services at a reasonable price by recruiting and retaining highly desirable talent, keeping its overhead costs low with a lean and agile infrastructure, and striving to exceed its clients’ expectations.
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