SAP APM & CRM Functional Consultant/Lead

Position Overview

• We are seeking an experienced SAP Agent Performance Management (APM) Consultant with strong hands-on expertise in implementing, configuring, integrating, and supporting SAP APM solutions.
• The ideal candidate will have extensive experience working with agent onboarding, compliance, hierarchy management, commission processing, incentive compensation plans, and agent lifecycle management.
• You have 10-15 years of SAP experience and 5-7 years of CRM experience, with 2-3 APM implementations.
  
• The consultant will be responsible for leading implementation activities, supporting business stakeholders, troubleshooting production issues, and driving continuous process improvements.

Key Responsibilities:

Implementation Responsibilities

• Lead end-to-end SAP CRM with Agent Performance Management implementations.
  
• Conduct business requirements gathering and solution design workshops.
  
• Configure SAP CRM APM modules to support:
  
  • Agent onboarding
    
  • Producer and broker management
    
  • Agent hierarchy management
    
  • Licensing and compliance tracking
    
  • Commission and incentive compensation processing
    
  • Statement and payout generation
    
• Design commission structures, schedules, and compensation plans.
  
• Configure workflows, forms, validations, and business rules.
  
• Support data migration, cleansing, and reconciliation activities.
  
• Develop and execute testing strategies including:
  
  • Unit Testing
    
  • System Integration Testing (SIT)
    
  • User Acceptance Testing (UAT)
    
• Participate in deployment and hypercare support activities.
  

Support Responsibilities

• Provide L2/L3 production support for SAP APM.
  
• Analyze and resolve commission calculation issues.
  
• Troubleshoot agent hierarchy and ownership problems.
  
• Investigate payout discrepancies and commission disputes.
  
• Support month-end and quarter-end processing activities.
  
• Monitor interfaces and resolve integration failures.
  
• Perform root cause analysis and implement permanent fixes.
  
• Collaborate with business users and technical teams to resolve incidents and service requests.
  

Integration Responsibilities

• Support integrations between SAP APM and:
  
  • SAP S/4HANA
    
  • SAP ECC
    
  • SAP SuccessFactors
    
  • Data warehouses
    
  • CRM systems
    
  • Insurance policy administration systems
    
• Work with API-based and file-based integrations.
  
• Support inbound and outbound data feeds.
  

Required Qualifications:

Experience

• 5+ years of SAP Agent Performance Management experience.
  
• Minimum 2 full lifecycle SAP APM implementations.
  
• Minimum 2 years of SAP APM production support experience.