Technical Production Support (SQL and AWS)

San Francisco, CA, US • Posted 9 hours ago • Updated 9 hours ago
Contract W2
On-site
USD $75.00 - 75.00 per hour
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Fitment

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Job Details

Skills

  • SQL
  • Amazon Web Services
  • Financial Services
  • Analytical Skill
  • Help Desk
  • Research
  • Training
  • Technical Writing
  • Business Process
  • Testing
  • Incident Management
  • Problem Solving
  • Writing
  • PL/SQL
  • Amazon Redshift
  • Production Support
  • Communication
  • Leadership
  • MEAN Stack
  • Customer Service
  • Training And Development
  • SAP BASIS

Summary

Software Guidance & Assistance, Inc., (SGA), is searching for a Technical Production Support role (strong SQL and AWS) for a contract assignment with one of our premier Financial Services clients in San Francisco, CA.

Responsibilities :
  • Employ your analytical skills and customer service abilities to troubleshoot application and infrastructure issues, devising solutions, and providing guidance to STAR's system-wide user base in a 24x7 help desk environment
  • Support and enhance day-to-day STAR operational services through:
    • Application of technical expertise in resolving reported incidents or issues
    • Analyzing complex business problems and performing related in-depth research
    • Working with cross-functional teams to address business or system issues
    • Using technical expertise to identify, evaluate, and develop processes, and procedures that enhance the team's ability to support the customers in a pro-active and efficient manner
    • Producing training and technical documentation for existing and enhanced STAR business processes and applications
  • Actively participate in testing activities of the STAR suite of applications, monitor systems and perform system health checks on as needed basis
  • Develop a good understanding of the STAR business and inter-dependent systems
Required Skills:
  • Incident management and problem resolution capabilities
  • Intermediate to expert level query writing experience (Oracle, SQL Server, Redshift)
  • Production Support (Level 1 and 2)
  • Experience with shift work (after-hours and weekends) and on-call rotations
  • Ability to work in a fast-paced environment with tight deadlines
  • Strong written and verbal communication skills and an ability to interact professionally and influence all levels of staff, leadership and a diverse group of customers
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: sgainc
  • Position Id: 26-00858
  • Posted 9 hours ago

Company Info

About Software Guidance & Assistance

Founded in 1981, SGA is a technology and resource solutions provider with a national footprint and headquartered in the shadow of Wall Street. We’re a certified women-owned business. We provide contingent staffing, direct placement, and professional and managed services to transform businesses and evolve careers. We’re small enough to tailor our services to each client and big enough to deliver for some of the world’s largest employers. Our professionals are experts in areas such as IT, finance, accounting, risk, and clinical.

SGA provides contingent staffing, direct placement, and professional and managed services nationwide for Fortune 500 companies, mid-size businesses and select startups.

Our core skillsets include all areas of technology – business & data analysis, cyber & network security, database administration, development & architecture, infrastructure, program & project management, quality assurance & testing. We also deliver talent across professional business functions such as finance, accounting, risk, and clinical.

Our Professional & Managed Services team delivers IT projects through onshore, offshore and hybrid delivery models. We develop software products, modernize applications, add features, and integrate and maintain systems. Our scope covers, among others, complex application suites, data management and visualizations, machine learning and mobile applications.

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