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Principal AI Systems Architect (Real-Time Agent Assist / Speech AI Scale Review) || Remote

Remote • Posted 13 hours ago • Updated 13 hours ago

Contract W2

6 Months

No Travel Required

Remote

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Artificial Intelligence
Real-time
Transcription
VDI
Contact Center AI

Summary

Principal AI Systems Architect /Real-Time Agent Assist / Speech AI Scale Review

Opportunity Overview

Client is preparing to launch its real-time agent guidance platform across approximately 800 agents, 7 deployment waves, and 6 BPO partners between October and December. The product works today at pilot scale. The objective of this engagement is to validate whether the platform can successfully scale in production before UAT begins on October 10.

Required Experience

Candidates must have experience with:

Production-scale Agent Assist, Agent Guidance, Speech AI, or Live Transcription platforms
Streaming ASR and low-latency architectures
Real-time processing of concurrent audio streams
Deploying software into managed enterprise or outsourced desktop environments
Providing executive-ready findings and recommendations

Strongly Preferred

Browser extension architecture
Citrix / VDI environments
Endpoint audio capture
Scaling from pilot to 1,000+ concurrent users
Experience identifying and resolving failures in real-time systems at scale

Speech & Transcription Infrastructure

Deepgram
AssemblyAI
Speechmatics
Rev
Symbl.ai

Contact Center AI

NICE Enlighten
Five9 AI
Amazon Connect AI
Talkdesk AI
Cogito
Google CCAI

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91140717
Position Id: 9083924
Posted 13 hours ago

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Ashish Joshi

Recruiter @ AKAASA Technologies

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Principal AI Systems Architect (Real-Time Agent Assist / Speech AI Scale Review) || Remote

Dice Job Match Score™

Job Details

Skills

Summary

Ashish Joshi

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