Eliassen Group
Eliassen Group

IT Desktop Support Analyst

Boston, MA, US • Posted 22 hours ago • Updated 10 hours ago
Contract W2
On-site
Company Branding Image
Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

  • Mergers and Acquisitions
  • Financial Services
  • Life Insurance
  • Computer Hardware
  • Mobile Devices
  • Documentation
  • Collaboration
  • Remote Support
  • Technical Support
  • Microsoft Windows
  • Laptop
  • OS X
  • iPhone
  • Microsoft Office
  • Microsoft Outlook
  • Microsoft Excel
  • Microsoft PowerPoint
  • Customer Service
  • Leadership
  • Screening
  • Artificial Intelligence
  • Recruiting
  • Taxes
  • Insurance
  • Law
  • Communication
  • Gmail
  • Routing
  • Management Consulting
  • Life Sciences
  • SAP BASIS
  • Military

Summary

Description:
On-site in Boston, MA

Our client, a leading financial services firm located in downtown Boston, is seeking an experienced IT Desktop Support Analyst to join their technology support team in a long-term contract capacity. Will serve as a first level of end-user technology support, assisting employees across multiple global locations, including remote users. This is an excellent opportunity for a customer-focused IT professional who thrives in a fast-paced, high-touch corporate environment and enjoys supporting a diverse user base, including senior executives.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $30.00 to $35.00/hr. w2

JN -26

Responsibilities:
  • Serve as the IT support resource for employees across global offices and remote locations.
  • Provide Level 1 and Level 2 desktop support for hardware, software, mobile devices, and connectivity issues.
  • Troubleshoot and resolve issues related to Windows PCs, Apple devices, Microsoft Office applications, and other enterprise technologies.
  • Support a broad range of users, including executive leadership and C-level stakeholders, with professionalism and responsiveness.
  • Escalate complex issues when necessary and ensure timely resolution of support requests.
  • Maintain detailed documentation of incidents, troubleshooting steps, and resolutions.
  • Collaborate with global IT teams to provide seamless support across multiple time zones.

Experience Requirements:
  • 3-5+ years of hands-on desktop support or technical support experience in an enterprise environment.
  • Strong experience supporting Windows-based PCs and laptops.
  • Experience supporting Apple technologies, including macOS devices and iPhones.
  • Proficiency with Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Teams.
  • Excellent troubleshooting, communication, and customer service skills.
  • Experience providing support to users at all organizational levels, including executives and senior leadership.


Recruitment Transparency Notice



Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (, ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.

If you have any indication of fraudulent activity, please contact .

About Eliassen Group:

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.

Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.

Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: cxelisen
  • Position Id: a1WUQ000001w6E92AI
  • Posted 22 hours ago

Company Info

About Eliassen Group

Eliassen Group is a leading strategic consulting company that provides business and IT services for our clients as they seek to transform and execute strategies that will drive exceptional outcomes. Leveraging over 30 years of success, we focus on professional services, talent solutions, and life sciences. Eliassen Group offers local community presence and deep networks. We are committed to positively impacting the lives of our employees, clients, consultants, and the communities in which we operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Go to company profile
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Software Engineer

Boston, Massachusetts

•

Today

Contract

Data Protection Analyst

Boston, Massachusetts

•

Today

Full-time

USD 105,500.00 - 133,000.00 per year

Senior Business Systems Analyst

Boston, Massachusetts

•

Today

Contract

Software Engineer

Smithfield, Rhode Island

•

Today

Contract

Search all similar jobs
More jobs at Eliassen Group in Boston, MA