Job Description: -
1. Role Focus & Domain Expertise
The team is hiring Product Managers for a commercial/wholesale payments environment. These roles require deep functional knowledge in:
- Commercial / Wholesale Payments
- Payment rails: ACH, wires, crossborder FX, banking rails, pushtocard, PayPallike flows
- Merchantfacing experiences: portals for refunds, reversals, reports, tax statements, transaction performance analytics
- Internal operations tools: screens and workflows for operations, internal support, and tooling
- Scalable platformlevel payments (e.g., experience from Amazon, Walmart, Expedia, etc.)
- Endtoend payment lifecycle: from merchant interactions to backend reconciliation and payouts
Explicit exclusions:
- Not looking for EMV, hardware, or terminal-focused payments backgrounds
- Limited applicability for candidates strictly from checkout optimization / topoffunnel consumer payments
2. Seniority & Experience Range
Preferred experience band is:
- 4 to 10 years of product management or hybrid BA/PM experience
Anything beyond that may result in:
- Overseniority
- Risk of dissatisfaction or attrition unless downleveled
3. Role Structure & Expectations
The role is described as an integrated PM/BA hybrid, requiring candidates to be:
- Handson (not managerial)
- Writing PRDs, epics, and user stories directly
- Working directly with developers (not via separate BAs)
- Managing UAT cycles and supporting technical teams
- Able to own endtoend delivery within twoweek Agile sprints
This is not a feature shepherding" PM role it is a sleevesrolledup, executionheavy position.
4. Communication & Stakeholder Management
Excellent communication is mandatory.
This was repeatedly emphasized as a toplevel filter.
Reasons:
- Crossdomain coordination
- Influencing without authority
- Collaboration with multiple internal and merchantfacing teams
Candidates with strong technical skills but weak communication are immediate rejects.
5. Culture & Working Style
The team culture is:
- Fastpaced and executionoriented
- No mediocrity only high performers can keep pace
- Requires proactive individuals who: ( meaning the PMs are the "business" in discussions with developers)
- Don t wait for instructions
- Drive clarity
- Push deliverables independently
Work style:
- Inoffice, 5 days per week (New York)
- Casual dress environment (jeans, sneakers acceptable)
- No traditional banking suits culture
- Collaborative and peoplefirst
6. Priority Workstreams
The most urgent hiring focus is on the Arsenal program, specifically:
- Reporting needs
- Setup flows
- Merchant-facing and internal operational tooling
These roles are needed immediately ( bodies yesterday ).
7. Additional Recruiting Guidance
What HR should prioritize:
Strong Fits
- Candidates with platformlevel, highscale payments experience
- PMs comfortable drafting PRDs, user stories, endtoend flows
- Individuals with both product + BA skillsets
- Handson contributors who thrive in highvelocity environments
Red Flags / Reject Criteria
- Weak communication- meaning clear spoken English with minimal accent.
- Purely EMV/hardware/terminal payment backgrounds
- Candidates seeking only strategy or oversight roles
- Individuals uncomfortable with a highpressure environment
- Those unwilling to work onsite in NYC five days a week
8. Summary Statement for recruiters
The team is building a fullstack, scalable commercial payments platform and needs handson Product Managers (4 10 years exp.) with strong communication skills, deep wholesale payments expertise, and the ability to work directly with developers in a fast-paced, inoffice NYC environment.
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