Desktop Support

Description
We're looking for someone who takes ownership of their work, is resourceful in their problem-solving skills and is able to think creatively. This individual will work together with a team to provide both local and remote support for all of our employees and will take on projects that will require clear communication and completion in a timely manner. We want someone who has a passion for setting the performance bar and thrives in an energetic team environment, while delivering a fully integrated solution that fits into one unified technology stack.
Demonstrates a passion for setting high performance standards and excels in an energetic team environment, delivering fully integrated solutions within a unified technology stack.
Consistently provides white glove support and solutions to end users.
Delivers onsite, email, and chat support for end user Mac and Windows systems and applications.
Collaborates with team members and leadership to implement effective support processes, procedures, and documentation.
Identifies opportunities for business enablement through the strategic use of technology.
Handles ordering, receiving, tracking, and issuing of hardware, software, and peripherals.
Performs new hire onboarding, including account creation, phone provisioning, and computer/desk setup.
Mentors team members to enhance overall team performance.
Ensures service level agreement (SLA) objectives are consistently met.
Manages, supports, and provisions business applications in a cloud-based environment.
Writes clear, concise documentation for team members using wiki tools such as Zendesk or Confluence.
Evaluates and recommends new software platforms and services.
Keeps all operating systems up to date.
Provides AV support during team all-hands meetings.
Required Technical Skills:
3-5+ years of experience working in a desktop support environment.
Extensive experience with Windows OS administration and applications
Must have with MDM tools SCCM or Intune
Experience with Microsoft 365, including comprehensive knowledge of all applications and services within.
Working knowledge of VoIP (Cisco) and V/C systems and internet-based video conferencing such as Zoom.
Comfortable with managing and manipulating directory systems (AD, LDAP).
Experience supporting TCP/IP networks and wireless networking.
Experience with modern collaboration technologies.
Skills
Active directory, Customer service, sccm, application deployment, intune, microsoft office, exchange, zoom, mac os x, jamf
Top Skills Details
Active directory,Customer service,sccm,application deployment,intune,microsoft office,exchange,zoom
Job Type & Location
This is a Contract position based out of New York, NY.
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New York,NY.
Application Deadline
This position is anticipated to close on Mar 6, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.