Product Owner / Manager (Customer Communications) ** Hybrid Role **

Overview:

Our client, one of the largest Energy companies in US providing a wide range of Energy related products and services to its customers, seeks accomplished Product Owner / Manager (Customer Communications).

*** Candidate must be authorized to work in USA without requiring sponsorship ***

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*** Location: New York, NY 10003

*** Duration: 6 months contract w/ possibility of extensions

Notes:

• Work Schedule: Hybrid - 3 days in office during training. As needed in office, after training.
• Interview Process: 2 step interviews. 1st interview will be a 30 min technical interview and 2nd round may be in-person.
• Work Hours: 9:00am - 5:00pm.

Description:

• Seeking Product Manager / Product Owners (hybrid) to support a small but complex team responsible for customer communications and transformational initiatives across multiple channels.
• This role will work interchangeably across Project Management and Product Ownership responsibilities, supporting day-to-day program management while also driving enhancements, requirements, stakeholder engagement, and vendor coordination.
• The ideal candidate will be comfortable working in a fast-paced, sometimes ambiguous environment and able to quickly understand business needs, translate them into actionable requirements, and coordinate execution across internal teams and external vendors.
• The team supports a multi-channel customer communications platform used for both planned and emergency communications, including critical customer notifications during events such as snowstorms, heat waves, and other emergency situations.
• Manage and maintain the customer communications program, ensuring day-to-day activities, enhancements, and follow-ups remain on track.
• Manage and prioritize a backlog of product and program enhancements, working with stakeholders to understand needs and coordinate delivery.
• Support intake and triage for new customer communication needs across company.
• Consult with internal organizations to understand their customer communication requirements and help determine appropriate solutions.
• Serve as a key point of contact between business stakeholders, technology teams, and third-party vendors.
• Partner with vendors to communicate requirements, track deliverables, resolve issues, and ensure business needs are met.
• Support the Product Owner function through backlog management, requirements gathering, follow-up, and coordination of development activities.
• Manage project-related documentation, requirements, action items, status updates, and other program materials.
• Facilitate stakeholder discussions and coordinate follow-up across multiple workstreams.
• Support transformational and ad hoc initiatives involving multi-channel customer communications.
• Help manage customer communication needs during emergency response situations, including weather events and other circumstances requiring timely customer outreach.
• Coordinate with internal stakeholders and vendors to ensure communications are appropriately planned, configured, tested, and delivered.
• Work within an Agile environment, using tools such as Monday.com to manage tasks and sprints.
• Identify opportunities to improve program processes, governance, intake, and overall customer communications capabilities.

Qualifications:

• Bachelor’s degree required.
• 3+ years of experience in Project Management, Product Management, Product Ownership, Business Analysis, or a related discipline.
• Demonstrated ability to operate across both PM and PO responsibilities.
• Strong stakeholder management and communication skills, with the ability to work effectively across technical and non-technical teams.
• Experience gathering requirements, managing backlogs, coordinating deliverables, and driving follow-up through completion.
• Experience working with third-party vendors or technology partners.
• Strong organizational and documentation skills with the ability to manage multiple concurrent priorities.
• Technical aptitude and the ability to quickly understand technology platforms, systems, and processes. Coding experience is not required.
• Experience working in an Agile environment.
• Ability to work independently in a small team supporting a complex program.
• Strong customer-centric mindset and ability to understand the impact of communications and technology on the customer experience.

Preferred Skills:

• Experience with customer communications, customer experience, digital products, or multi-channel communications.
• Experience supporting organizations in a regulated or highly complex environment.
• Utility industry experience is helpful but not required.
• Experience with Monday.com or similar project/product management tools.
• Experience working with platforms that support SMS, email, voice, web, mobile, or other customer communication channels.
• Experience supporting emergency communications or time-sensitive customer-facing initiatives.
• Experience working with compliance, regulatory, or customer-impacting requirements.

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I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Satwinder “Sat” Singh

Lead Technical Recruiter

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.