Executive IT Support Lead

Location

Remote

Job Summary

The Executive IT Support Lead is responsible for providing high-quality technical support to senior executives and leadership teams. This role ensures seamless operation of executive technology environments, manages priority incidents, coordinates IT support activities, and maintains a secure and efficient technology experience for executive users.

Key Responsibilities

• Provide dedicated IT support to executives, directors, and senior leadership.
• Troubleshoot and resolve hardware, software, network, mobile device, and collaboration platform issues.
• Manage executive laptops, desktops, mobile devices, conferencing systems, and peripheral equipment.
• Ensure readiness and support for executive meetings, presentations, board meetings, and virtual conferences.
• Coordinate and prioritize high-impact incidents and service requests.
• Lead VIP support activities and serve as the escalation point for complex technical issues.
• Monitor and maintain executive technology environments to minimize downtime.
• Collaborate with infrastructure, security, network, and application teams to resolve issues efficiently.
• Maintain asset inventory and lifecycle management for executive devices.
• Implement and enforce IT security policies, including endpoint protection and access management.
• Create and maintain support documentation, knowledge articles, and standard operating procedures.
• Provide technology training and guidance to executive users as needed.
• Track service performance metrics and continuously improve the executive support experience.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field (preferred).
• Strong knowledge of:
  • Windows and macOS operating systems
  • Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
  • Active Directory and Azure AD/Entra ID
  • Mobile Device Management (Intune, AirWatch, or similar)
  • Video conferencing platforms (Teams, Zoom, Webex)
  • Networking fundamentals and troubleshooting
• Experience supporting C-level executives and senior stakeholders.
• Strong problem-solving and customer service skills.
• Excellent verbal and written communication skills.

Preferred Certifications

• Microsoft Certified: Modern Desktop Administrator Associate
• ITIL Foundation
• CompTIA A+
• CompTIA Network+
• Microsoft 365 Certifications