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Job Description
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Assessing, maintaining, supporting district’s technology: including hardware, software, systems, upcoming technology initiatives. Ensures reliable operations, provides technical assistance, supports planning, execution of technology‑related projects.
Key Responsibilities
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Technology Needs Assessment
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Evaluate district needs for hardware, software, systems, and upcoming technology projects.
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Track current and future initiatives, issues, concerns, and action items.
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Technical Support & Troubleshooting
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Provide technical assistance for applications, hardware, and system-related issues.
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Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
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Coach staff through troubleshooting computers, hardware, phones, mobile devices, asset inventory tools, and software issues.
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Systems Maintenance & Documentation
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Document, maintain, upgrade, or replace hardware and software systems.
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Maintain accurate district asset inventory records.
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Procurement & Security
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User Support & Technology Guidance
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Issue Escalation
Additional Experience (Preferred)
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Experience supporting office relocations, including server moves and telephone setup.
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Experience initiating or supporting Electronic Health Records (EHR) implementation.
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Top Skills & Years of Experience
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Skill Matrix
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Skill
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Required /Desired
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Amount
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of Experience
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Knowledge of IT Service Management: Incident, Change, Service Reequest, and Asset Management
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Required
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1
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Years
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General knowledge of MS 365 applications: including WORD, Powerpoint, Excel, Outlook, SharePoint, Teams
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Required
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1
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Years
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Experience leading meetings, configuring audio equipment
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Required
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1
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Years
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Experience toubleshooting hardware and software-hands on or from a service desk
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Required
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1
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Years
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Experience creating professinal communications to users
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Required
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1
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Years
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Demonstrated success in managing and prioritizing work
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Required
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1
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Years
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Must have basic understanding of writing technical processes and instructions to simply processes for user.
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Required
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1
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Years
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Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed
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Required
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1
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Years
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Must be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting.
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Required
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1
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Years
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Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues
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Required
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1
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Years
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Experience working on PC Refresh projects with one or more Executive Branch agencies within the Commonwealth of Virginia
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Required
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1
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Years
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Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh
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Required
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1
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Years
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Must demonstrated success working as a team member and collaborating to achieve objectives.
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Required
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1
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Years
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Demonstrated experience planning, executing, supporting full office relocations, including structured cabling, network wiring, equipment setup
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Highly desired
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1
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Years
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Excellent project management skills and ability to manage multiple priorities
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Highly desired
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1
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Years
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