IT Opearation Engineer


Menzo
Dice Job Match Score™
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Job Details
Skills
- Telecom
Summary
Role Level: IT Operation Engineer
Location: Denver, CO
Key Responsibilities
Investigate and resolve L2/L3 production incidents across application, API, and database layers
Monitor system health and respond to alerts from Dynatrace, CloudWatch, and monitoring tools
Perform root cause analysis using application logs, database queries, and telemetry data
Execute operational tasks using runbooks and automated workflows
Assist in creating automation scripts for common operational tasks
Support ServiceNow incident lifecycle management including triage, updates, and closure
Work with third-party vendors and integration systems to resolve operational issues
Maintain knowledge base documentation and operational playbooks
Support data analysis for incident trends and operational improvement initiatives
Required Technical Skills & Experience
4–6 years experience in Application Support or Production Support
Experience troubleshooting telecom or digital service platforms
Strong SQL query skills for data validation and incident diagnostics
Basic familiarity with AWS services and monitoring tools
Experience using ServiceNow ticketing workflows
Exposure to log analysis, API troubleshooting, and data validation
Knowledge of scripting or automation tools is an advantage
Required Functional Skills (Telecom Domain)
Strong understanding of telecom BSS concepts including Billing, Charging, Subscription Management, and Order Management
Experience with proration, recurring charges, usage-based billing, and invoice lifecycle
Experience handling production issues related to billing discrepancies, failed activations, and subscription errors
Ability to analyse order-to-cash flows across integrated telecom systems
- Dice Id: RTX1db533
- Position Id: 8970621
- Posted 1 day ago
Company Info
About Menzo
Menzo Technologies Corp is a value based IT consulting and staffing firm providing high quality technical services to its clients at competitive prices. We combine strong functional knowledge, analytical skills and technical expertise in architecting the best fit solutions for your business, thereby maximizing the value of Information Technology to business.
A company is only as strong as its people. Human capital is the true wealth of any organization in today’s highly connected, highly competitive, dynamic business environment. Each industry has its own nuances in management styles, team culture, hiring practices, business development activities, etc. But it’s most important to look at the bigger picture to meet specific human resource needs. That's where we come in. The experts who provide specialized, value-added, custom solutions that exceed expectations.
Menzo Technologies Corp is a Technology Contracting and Recruiting Firm with offices in New jersey and India. We focus on providing employment solutions for IT, Technology, Infrastructure, Engineering and Next Generation Technologies. We work with the biggest names in technology and services across industries and verticals.
Our recruiters identify, screen and hire talent for entry-level to executive-level positions in a range of sectors. As a consultative HR partner, Menzo Technologies Corp helps businesses spot and hire the right talent from outside while helping the business retain the best talent from the inside. This is the reason we have the confidence of Tier 1 and Tier 2 software leaders, Start-Ups, Technology firms and are the most sought after firm for niche searches.
Menzo Technologies Corp has been providing expert software professionals to companies across the United States. Menzo Technologies Corp specializes in providing experts in the information technology for short term/long term contract to help our client’s complete Software developments projects on time.
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