Sr Production Support Engineer / Lead (Oracle SOA Suite, OSB, WebLogic & OIC)
Experience : 15+ Years
Location: Atlanta, GA(Onsite)
Qualifications BS/B.Tech or MS degree or equivalent experience relevant to functional area
Role Summary
We are seeking an experienced Production Support Lead with deep hands-on expertise across Oracle SOA Suite (BPEL/Mediator), Oracle Service Bus (OSB), Oracle WebLogic Server, and Oracle Integration Cloud (OIC). The role is responsible for keeping integration platforms stable, secure, performant, and compliant, driving incident resolution, root cause analysis, release deployments, and continuous improvements in a 247 production environment. You will partner closely with application teams, architects, DBAs, network/security, and vendors to ensure high availability and reliability of mission-critical integrations.
Key Responsibilities
Production Operations & Reliability
Own day-to-day L2/L3 support for SOA/OSB/WebLogic/OIC production and lower environments (Dev/Test/Stage).
Monitor runtime health (composites, pipelines, adapters, JMS, managed servers, clusters, OIC integrations/schedules/agents).
Perform incident triage, impact assessment, stakeholder communications, and rapid restoration for P1/P2 issues.
Drive Root Cause Analysis (RCA), permanent fixes, and problem management with measurable prevention actions.
Maintain/optimize JMS, data sources, connection pools, work managers, thread tuning and garbage collection settings.
Required Skills & Experience
15+ years in integration platform production support with strong focus on Oracle SOA Suite, Oracle Service Bus, Oracle WebLogic (11g/12c), and Oracle Integration Cloud.
In-depth knowledge of:
o SOA Suite: BPEL, Mediator, Human Workflow, Business Rules, Enterprise Scheduler (ESS), adapters (JMS, DB, FTP/SFTP, File, REST/SOAP).
o OSB: Proxy/Business services, pipelines, error handling, throttling, split-join, transports, and security policies.
o WebLogic: Domains, clusters, managed/admin servers, Node Manager, JMS/JDBC, work managers, JTA, tunings.
o OIC: Integrations (App Driven/Scheduled/Streaming), Lookups, Connections/Agents, error hospital/retry, monitoring & diagnostics, package migration.
Strong proficiency with WLST, shell scripting (bash), Groovy/Python (nice to have) for automation.
Expertise in troubleshooting: logs (diagnostic/server), thread/heap dumps, logs, JVM tuning, connection leaks, message backlogs, stuck threads.
Familiarity with CI/CD (Jenkins/Azure DevOps), Git, artifact repositories, and promotion workflows.
Experience with observability tools: AppDynamics, OEM, Splunk/ELK, Grafana/Prometheus, Dynatrace/AppDynamics (or equivalents).
Solid understanding of networking (load balancers, SSL/TLS, proxies), security (certs/keys, OAuth/JWT, WS-Security), and governance (change control, CAB).
Strong communication for incident bridges, executive updates, and vendor interaction
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