Service Contract Administrator

Responsible for managing service contracts, customer requests, contract renewals, pricing, and billing issues. Act as a liaison between customers, Sales, Finance, and Repair teams to ensure accurate contract processing and service coverage.

Key Responsibilities

• Process new service contracts and verify coverage details.

• Handle contract changes, renewals, terminations, and pricing updates.

• Resolve billing discrepancies and support overdue invoice collections.

• Coordinate with Sales, Finance, Customers, and Repair teams.

• Maintain accurate contract records, pricing terms, and effective dates.

• Generate reports and research historical contract information.

Required Skills

• Contract Administration / Service Contract Management

• Billing, Invoicing, and Invoice Reconciliation

• SAP and Salesforce (preferred)

• Microsoft Excel, Word, and Outlook

• Customer Service and Sales Operations

• Strong communication and coordination skills.