OPERATING MODEL CHANGE MANAGEMENT SPECIALIST

**URGENT HIRING: OPERATING MODEL CHANGE MANAGEMENT SPECIALIST**

**Location:** Albany, NY  
**Work Mode:** 100% Onsite – 5 Days a Week  
**Program:** Medicaid Eligibility Continuing Modernization (MECM)  
**Role:** Contract Opportunity

### Position Overview
We are seeking an experienced **Operating Model Change Management Specialist** to support the design of future-state operations for the Non-MAGI Medicaid Eligibility System.

The ideal candidate will have strong experience in operating model design, business process mapping, stakeholder facilitation, and change management. The role involves documenting current-state processes, developing future-state workflows, and supporting implementation and organizational readiness activities.

### Key Responsibilities
* Research, document, and map current-state business processes, including workflows, handoffs, roles, systems, and dependencies.
* Develop As-Is and To-Be process flows using Microsoft Visio.
* Translate functional system designs into practical future-state operational workflows.
* Plan and facilitate stakeholder workshops and working sessions.
* Document decisions, action items, risks, and process improvements.
* Prepare executive-level presentations and briefings using PowerPoint.
* Review policies, procedures, and program documentation and summarize findings.
* Support implementation planning, change management, and organizational readiness.
* Maintain quality, accuracy, and version control across all project deliverables.

### Required Qualifications
* Experience in Operating Model Design, Business Process Mapping, or Process Improvement.
* Advanced proficiency in Microsoft Visio, PowerPoint, Word, and Excel.
* Experience facilitating sessions with business and technical stakeholders.
* Strong analytical, problem-solving, and critical-thinking skills.
* Excellent written and verbal communication skills.
* Ability to translate complex findings into clear recommendations and actionable plans.
* Strong attention to detail and ability to manage multiple deliverables.

### Preferred Qualifications
* Experience with Medicaid, Healthcare, or Health and Human Services programs.
* Experience working on public-sector modernization initiatives.
* Knowledge of Change Management and Organizational Readiness.
* Familiarity with New York State Government or Medicaid Eligibility processes.
* Experience conducting user research and engaging frontline stakeholders.

### Key Deliverables
* Current-State (As-Is) Process Maps.
* Future-State (To-Be) Process Flows.
* Stakeholder Workshop Documentation and Decision Logs.
* Executive Briefings and PowerPoint Presentations.
* Implementation Planning and Change Readiness Documentation.

**Interested candidates:**

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